Clinic Assistant (Customer Service & Front Desk) – Setia City Mall

Chiropractic First (M'sia) Sdn Bhd; Shah Alam; On-site; MYR 13,000 - 20,000; Full time

Job summary

Chiropractic First (M'sia) Sdn Bhd is hiring a Clinic Assistant (Customer Service & Front Desk) to be the welcoming first contact for patients at Setia City Mall. No prior medical experience required; full on‑the‑job training will be provided.

You will handle inquiries, registrations, bookings, and billing while supporting daily clinic operations and maintaining a friendly, professional environment for patients.

Qualifications

• Friendly and patient‑oriented with strong interpersonal and communication skills.
• Proficient in English and Bahasa Malaysia; Chinese a plus.
• Basic computer literacy (MS Office) and ability to learn clinic systems.

Responsibilities

• Greet patients and act as the first point of contact with a professional, friendly demeanor.
• Handle calls and messages; assist with appointment bookings and follow‑ups.
• Process billing, payments, and cashiering; maintain patient records and inventory.
• Support doctors and staff to ensure smooth daily clinic operations and scheduling.
• Maintain a clean, organized front desk and comply with clinic policies.

Job description

Clinic Assistant (Customer Service & Front Desk) – Setia City Mall

Looking for a great place to start your career in healthcare? You don’t need years of medical experience to join us. If you have a friendly smile, a positive attitude, and love helping people, we want to meet you. We are looking for an energetic Clinic Assistant to be the welcoming first point of contact for our patients. This role is perfect for fresh graduates or individuals eager to learn, grow, and gain hands‑on experience in a clinical setting. We provide full on‑the‑job training, so you can build real skills while ensuring every patient has a pleasant and professional experience.

What You Will Do

Customer Service & Front Desk: Welcome and assist patients to ensure a professional, friendly, and positive experience. Handle incoming calls, respond to WhatsApp inquiries, provide accurate information on clinic services, and guide potential patients on treatment options

Administrative & Clinic Operations: Manage patient registration, appointment bookings, and follow‑ups. Perform billing, payment processing, and cashiering duties while maintaining accurate records, including patient files and inventory tracking. Assist with general administrative tasks such as filing and data entry.

Patient Flow & Team Support: Work closely with chiropractors and clinic staff to ensure smooth daily operations and quality patient care. You will actively assist the doctor in coordinating patient flow and clinic scheduling while contributing to a positive team culture.

Clinic Standards & Compliance: Ensure the clinic environment is clean, organized, and well‑presented at all times. You will be expected to strictly follow clinic communication standards, operating procedures, and company policies, while being willing to perform ad‑hoc tasks to support daily operations.

Requirements

A friendly, patient‑oriented individual with strong interpersonal and communication skills.

Someone with a positive attitude, pleasant personality, and a genuine willingness to learn (fresh graduates are highly encouraged to apply!).

Able to communicate fluently in English and Bahasa Malaysia; proficiency in Chinese is a strong advantage.

Basic computer literacy, including Microsoft Office or equivalent tools.

Energetic, self‑motivated, and able to work both independently and collaboratively as part of a team.

Flexible and adaptable: able to commit to a retail shift schedule (including weekends) and willing to travel when required.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service assistant?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?

Founded in 2000, Chiropractic First is a leading chiropractic group with over 30 clinics across Singapore, Malaysia, China, Indonesia, Spain, and the UK. We focus on spinal health and the nervous system to help individuals achieve optimal well‑being through education, prevention, and treatment.

What sets us apart is our commitment to quality care and personalized attention. Our highly trained chiropractors come from the USA, UK, Canada, Australia, New Zealand, and Malaysia, supported by skilled assistants and clinic managers.

As we grow, we’re seeking passionate individuals to join our team, embrace challenges, and make a meaningful impact on people’s health and lives.

Founded in 2000, Chiropractic First is a leading chiropractic group with over 30 clinics across Singapore, Malaysia, China, Indonesia, Spain, and the UK. We focus on spinal health and the nervous system to help individuals achieve optimal well‑being through education, prevention, and treatment.

What sets us apart is our commitment to quality care and personalized attention. Our highly trained chiropractors come from the USA, UK, Canada, Australia, New Zealand, and Malaysia, supported by skilled assistants and clinic managers.

As we grow, we’re seeking passionate individuals to join our team, embrace challenges, and make a meaningful impact on people’s health and lives.

What can I earn as a Customer Service Assistant