Customer Care Representative

Exotic Asia Holidays Travel & Tours Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF & SOCSO

Medical leave

Performance bonus

Overtime pay

Flexible schedule

Training & mentorship

Job summary

Exotic Asia Holidays Travel & Tours Sdn Bhd in Kuala Lumpur seeks a Customer Care Representative to act as the main liaison between the agency and travelers. You will manage bookings, resolve real-time travel disruptions and maintain high client satisfaction.

The role requires a minimum SPM, a Diploma is preferred, and at least 2 years in customer service—ideally in travel. English fluency is essential; weekend shifts are included. Attractive benefits and career growth opportunities are offered.

Qualifications

• Minimum SPM qualification required.
• Diploma is highly preferred.
• 2 years of customer service experience.

Responsibilities

• Answer client questions regarding itineraries, pricing, visa rules and protocols.
• Process reservations for flights, hotels and transport via global distribution systems.
• Handle emergency rebookings for flight disruptions and medical situations.
• Coordinate with ground operators and hotels to verify amenities and resolve complaints.
• Conduct post-tour follow-ups to gather reviews and log client preferences in the CRM.

Skills

Customer service

Typing

Digital literacy

English fluency

Multilingual advantage

Education

SPM qualification

Diploma preferred

Tools

CRM software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Exotic Asia Holidays Travel & Tours Sdn Bhd – Cheras, Kuala Lumpur

The Customer Care Representative serves as the primary liaison between our agency and travelers. This role ensures seamless journeys by managing bookings, resolving real-time travel disruptions, and maintaining high client satisfaction scores.

Key responsibilities

• Answer client questions regarding tour itineraries, pricing, visa rules, and destination protocols
• Process reservations for flights, hotels, and transport using global distribution systems
• Handle emergency rebooking's for flight cancellations, missed connections, or medical situations
• Partner with local ground operators and hotels to verify amenities and resolve complaints
• Conduct post-tour follow-ups to gather reviews and log client preferences into the CRM

About you

• Minimum SPM qualification required; a Diploma is highly preferred
• Minimum 2 years of customer service experience, ideally within a travel agency or airline environment
• Proficient in basic computer applications and typing
• Strong digital literacy and computer skills
• Fluent in spoken and written English; multi-lingual skills are a strong advantage
• Ability to work shift rotations, including weekends and public holidays, to support global travelers

What we offer

At Exotic Asia Holidays Travel & Tours, we are committed to fostering a dynamic and supportive work environment where your professional growth is prioritized. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include flexible working arrangements where feasible, professional development opportunities, training programs and mentorship to help you advance your career in the digital marketing field. We also provide health insurance coverage and employee wellness initiatives to support your wellbeing. As a travel and tourism company, you will enjoy employee travel discounts and the opportunity to explore the destinations we promote. We believe in work-life balance and create an inclusive culture where diverse talent is valued and celebrated.

• EPF and SOCSO: Full statutory contributions
• Medical Leave
• Performance Bonus
• Overtime Pay
• Flexible working arrangements where feasible
• Professional development opportunities, training programs and mentorship

About us

Exotic Asia Holidays Travel & Tours is a leading travel and tourism company specializing in crafting unforgettable holidays and tour experiences across Asia. With a passion for authentic travel experiences and exceptional customer service, we have built a reputation as a trusted name in the industry. Our team is dedicated to curating innovative travel packages and delivering exceptional value to our customers. We pride ourselves on our creativity, attention to detail and commitment to sustainable tourism practices.