Customer Care Officer

Healthy World Lifestyle Sdn Bhd (Ogawa); Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Job summary

Healthy World Lifestyle Sdn Bhd seeks a Customer Care Consultant to handle customer calls, provide accurate product information, and support service resolutions. You will collaborate with the Technical Service Team to ensure timely, professional case handling and maintain strong relationships with partners and customers.

The role emphasizes customer orientation, strong English and Bahasa Malaysia communication, and the ability to contribute to upselling opportunities while maintaining precise,

Qualifications

• Minimum Diploma/ Higher Diploma in qualification.
• Customer oriented with good interpersonal and communication skills.
• Ability to handle difficult customers with patience and professionalism.

Responsibilities

• Manage incoming calls from customers from various platforms promptly, efficiently and professionally.
• Ensuring that all enquiries / service cases are attended within the stipulated time.
• Work closely with Technical Service Team to ensure customers cases are resolved professionally.
• Provide helpful and accurate information about products, services, or procedures.
• Identify opportunities to upsell or cross-sell products and services.
• To update and maintain customer interaction information in the database or system.
• To maintain amicable working relationship with business partner and customers.
• Prepare of monthly reports and documentation.

Skills

Customer service

Communication

Multilingual

Teamwork

Education

Diploma/Higher Diploma

Job description

Manage incoming calls from customers from various platforms promptly, efficiently and professionally

Ensuring that all enquiries / service cases are attended within the stipulated time.

Work closely with Technical Service Team to ensure customers cases are resolved professionally

Provide helpful and accurate information about products, services, or procedures.

Identify opportunities to upsell or cross-sell products and services.

To update and maintain customer interaction information in the database or system

To maintain amicable working relationship with business partner and customers

Prepare of monthly reports and documentation

The requirements:

Minimum Diploma/ Higher Diploma in qualification

Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.

Customer oriented with good interpersonal and communication skills.

Highly motivated and ability to work well within a team.

Ability to handle difficult customers with patience and professionalism.

Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage

Ogawa World Berhad is a leading Malaysian health and wellness retail chain store for a wide range of innovative relaxation and reflexology products. Established in 1996, there are currently 50 outlets in Malaysia with more than 300 employees.

Encouraging a healthier, more relaxed lifestyle, our mission is to bring innovative health and wellness equipment products of the highest quality to people around the world.

Healthy World Lifestyle Sdn Bhd, the creator of health care icon OGAWA has preserved through 28 years to build a reputation and image that has been acknowledged and recognized worldwide.

Ogawa World Berhad is a leading Malaysian health and wellness retail chain store for a wide range of innovative relaxation and reflexology products. Established in 1996, there are currently 50 outlets in Malaysia with more than 300 employees.

Encouraging a healthier, more relaxed lifestyle, our mission is to bring innovative health and wellness equipment products of the highest quality to people around the world.

Healthy World Lifestyle Sdn Bhd, the creator of health care icon OGAWA has preserved through 28 years to build a reputation and image that has been acknowledged and recognized worldwide.

What can I earn as a Customer Care Consultant