Customer Analytics Specialist

RHB Banking Group; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading financial institution in Kuala Lumpur is looking for a Customer Analytics Specialist. This entry-level position involves producing analytical deliverables using SAS and collaborating with stakeholders to drive insights and opportunities. Ideal candidates are recent graduates with a quantitative background and strong problem-solving skills. The role offers a full-time employment opportunity in a dynamic environment.

Qualifications

• Fresh graduate or less than 2 years work experience in Business Intelligence environment.
• Possess skillset of problem solving, analytical and enjoys data exploration.
• Highly adaptable and able to respond to change fast.

Responsibilities

• Produce analytical deliverables using SAS/Analytics Tools.
• Drive analytics adoption and execution effectiveness with Tribes members.
• Engage stakeholders for continuous improvement in data sources.

Skills

Analytical skills

Data analysis

Problem solving

Education

Bachelor Degree in quantitative background

Tools

SAS

SPSS

SQL

Job description

Join to apply for the Customer Analytics Specialist role at RHB Banking Group

Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members.

• Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members.
• Assist Chapter Lead to engage stakeholders to produce continuous improvement in acquiring new data sources and applying advance analytics capabilities to uncover hidden opportunities.

Primary Objective

• Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members.
• Assist Chapter Lead to engage stakeholders to produce continuous improvement in acquiring new data sources and applying advance analytics capabilities to uncover hidden opportunities.

Key Responsibilities

• Well-versed in using data generation tools to perform day-to-day tasks such as generating analytics insights and campaign leads opportunities and fulfillments from granular data points with quality and accuracy.
• Possess basic analytical skills to conduct new analysis in understanding customers, its impact and opportunities.
• Good coordination skills to drive the execution of new opportunities with retail business, retail marketing, retail distribution, data providers and analytic modelers.
• Adopt and execute advance analytics practices to deepen the quality of insights and campaign leads.

Requirements

• Bachelor Degree - Bachelor degree in quantitative background (Statistics, Decision Management, Computing with Statistics) or familiar in using statistical tools (SPSS, SAS, SQL)
• Fresh graduate or less than 2 years work experience in MIS, campaign leads generation or Business Intelligence environment.
• Possess skillset of problem solving, analytical and enjoys data exploration.
• Problem solving skill to support data accuracy and issue resolution.
• Highly adaptable and able to respond to change fast
• Ability to collaborate with stakeholder across different business level to align on the same requirements.
• Ability to communicate opinions or views clearly.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology