Customer Advisor

Net2Source (N2S); Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Net2Source (N2S) seeks Mandarin Customer Service Advisors to support customers in the China and Taiwan markets. This bilingual role requires strong Mandarin and English communication and a passion for delivering an exceptional customer experience.

You will handle inquiries via calls and email, resolve issues, maintain accurate records in internal systems, and consistently meet service quality and KPI targets. Fresh graduates are encouraged to apply in a fast-paced environment.

Qualifications

• Fluent in Mandarin (spoken and written) to support China and Taiwan customers.
• Experience in customer service, call center, BPO, retail, hospitality, or related fields is an advantage.
• Fresh graduates are encouraged to apply.
• Strong communication, problem-solving, and interpersonal skills.
• Comfortable using computer systems and handling multiple tasks simultaneously.
• Able to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries through calls, email, and other support channels.
• Provide accurate and timely resolutions to customer concerns.
• Support customers from China and Taiwan markets in Mandarin.
• Maintain professional and positive interactions with customers.
• Update customer records and document interactions in internal systems.
• Meet service quality, productivity, and KPI targets.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Adhere to company policies and customer service standards.

Skills

Mandarin

English

Customer service

Communication

Problem-solving

Interpersonal skills

Multitasking

Job description

Employment Type: Full-Time

IMMEDIATE JOINERS

Job Overview

We are seeking enthusiastic and customer-focused Mandarin Customer Service Advisors to support customers across the China and Taiwan markets. This is a bilingual role requiring strong communication skills in both Mandarin and English. The successful candidate will be responsible for handling customer inquiries, resolving issues, and delivering an exceptional customer experience.

Key Responsibilities

• Handle customer inquiries through calls, email, and other support channels.
• Provide accurate and timely resolutions to customer concerns.
• Support customers from China and Taiwan markets in Mandarin.
• Maintain professional and positive interactions with customers.
• Update customer records and document interactions in internal systems.
• Meet service quality, productivity, and KPI targets.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Adhere to company policies and customer service standards.

Requirements

• Fluent in Mandarin language (spoken and written) to support China and Taiwan customers.
• Customer service, call center, BPO, retail, hospitality, or related experience is an advantage.
• Fresh graduates with strong language proficiency are encouraged to apply.
• Strong communication, problem-solving, and interpersonal skills.
• Comfortable using computer systems and handling multiple tasks simultaneously.
• Able to work in a fast-paced environment.