Credit Representative (ANZ)

PPG; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

PPG is seeking an Accounts Receivable professional based in Malaysia to manage collections for Australia and New Zealand markets. You will collaborate with internal teams to resolve disputes, monitor ageing, and ensure adherence to ANZ credit policies.

The role requires experience in AR/Collections, a willingness to rotate shifts, and strong communication skills in English. Hybrid work setup in a Shared Services environment is supported.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Administration preferred.
• Experience in hybrid/shared services environment.
• 2–5 years in AR, Credit Control, or Collections.
• Willingness to rotate shift schedule.
• Follow Australia and New Zealand public holidays.
• Experience supporting Australia/New Zealand or international markets.
• Organized, analytical and able to work under pressure.
• Excellent interpersonal, communication and presentation skills; English proficiency required.

Responsibilities

• Provide timing and reliable analysis of receivable performance to assist business in understanding collection impact.
• With Collection Worklist, complete work queue with reliable information captured in the system.
• Manage ageing portfolios and proactively follow up on overdue accounts.
• Oversee daily order release for accounts exceeding credit limit and overdue debts.
• Monitor long-outstanding debts and ensure timely acknowledgment.
• Handle Bad Debts Reserve and Write Off per Credit policy with justification.
• Coordinate with third collection agency for recovery of overdue debts.
• Coordinate monthly DSO reports with reliable and accurate comment and submit on time.
• Accept credit card payments; store approval codes and inquiries.
• Process improvement to enhance efficiency and accuracy.

Skills

Accounts Receivable

Credit Control

Collections

Analytical Thinking

English Proficiency

Education

Bachelor's degree in Finance/Accounting

Tools

ERP systems

Job description

You will be responsible for managing accounts receivable collections and minimizes credit risk exposure for customers in Australia and New Zealand. Based in the Malaysia Shared Finance Centre, you will ensure timely collection of outstanding receivables, maintains strong customer relationships, and partners with internal stakeholders to resolve disputes efficiently. We will need you to have a strong understanding of ANZ market practices and adherence to company credit policies and compliance requirements.

Responsibilities

• Provide timing and reliable analysis of receivable performance to the Business to assist them in understanding the direct impact of the collection against Sales.
• With Collection Worklist, work queue under each credit representative must be completed with reliable information captured in the system.
• Manage ageing portfolios and proactively follow up on overdue accounts. Calling customers to obtain overdue settlement plan.
• In control on the daily order release for accounts which exceeded credit limit and consist of overdue debts. Ensure proper judgement & approvals being obtained before conducting order release based on credit risk.
• Monitor and follow up on long-outstanding debts to ensure timely acknowledgment and are being addressed.
• Bad Debts Reserve and Write Off should be handled timely as per Credit policy. Justification on the reserve made should be done with business & finance team.
• Coordinate with third collection agency to assist on collection of overdue debts for recovery process.
• Coordinate with manager to complete monthly DSO reports with reliable and accurate comment and submit on time.
• Take credit card payments, store approval code & inquiries upon receiving request from customer.
• Process improvement. Improve processes for efficiency and accuracy.

Qualifications

• A Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline is preferred.
• Experience working in a hybrid or shared services environment.
• Minimum 2–5 years of experience in Accounts Receivable, Credit Control, or Collections.
• Willingness to work on a rotating shift schedule
• Follow Australia and New Zealand public holidays.
• Prior exposure to supporting Australia/New Zealand or other international markets.
• Organized, analytical and able to work under pressure.
• Excellent interpersonal, communication and presentation skills while proficiency in verbal and written English is a must.

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.