Credit Management Executive (Tele-Collection) – Parkson Credit

Lion Group; Kuala Lumpur; Presencial; MYR 67.000 - 95.000; Jornada completa

Descripción de la vacante

Lion Group in Kuala Lumpur is seeking a debt collection officer to manage delinquent accounts and negotiate repayment plans. You will review high-risk accounts, maintain accurate customer records, and guide junior collectors while ensuring compliance and professional calls.

The role requires 2+ years in debt collection or related fields, strong Bahasa Malaysia, and good English. You will work on-site with the team, document interactions, and contribute to improving recovery outcomes.

Formación

• Must have SPM/Diploma/Degree in any field.
• At least 2 years in debt collection, credit control, or customer service.
• Bahasa Malaysia proficiency; English is a plus.

Responsabilidades

• Debt Recovery & Negotiation: Contact customers, negotiate repayment plans, and ensure timely collections.
• Account Analysis: Review delinquent/high-risk accounts, prepare reports, and recommend resolutions.
• Customer Records & Documentation: Update contact details, maintain accurate records, and document all interactions.
• Customer Engagement: Handle escalations, phone complaints, and guide junior collectors; assist walk-in customers when required.
• Quality Assurance: Ensure professional, compliant, and effective collection calls.

Conocimientos

Debt collection

Negotiation

Customer service

Account analysis

Communication

Educación

SPM/ Diploma/ Degree

Descripción del empleo

Job Responsibilities

• Debt Recovery & Negotiation: Contact customers, negotiate repayment plans, and ensure timely collections.
• Account Analysis: Review delinquent/high-risk accounts, prepare reports, and recommend resolutions.
• Customer Records & Documentation: Update contact details, maintain accurate records, and document all interactions.
• Customer Engagement: Handle escalations, phone complaints, and guide junior collectors; assist walk-in customers when required.
• Quality Assurance: Ensure professional, compliant, and effective collection calls.

Requirements

• Possess at least SPM/ Diploma/ Degree, any field
• 2 years & above of working experience in debt collection, credit control, or customer service.
• Experience in negotiating repayment or handling delinquent accounts will be an advantage.
• Resilient, persistent, and result-oriented.
• Experience in negotiating repayment or handling delinquent accounts will be an advantage.
• Able to communicate well in Bahasa Malaysia. Fluent in English is added advantage.