Credit Management Executive (AR Receipting)

Singtel; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) invites a Credit Management Executive (AR Receipting) to join our Credit Management and Collections team. You will ensure customer payments are recorded accurately, handle end-to-end receipting, refunds and GIRO administration, and maintain audit-ready records.

We seek a degree-qualified professional with at least two years in AR receipting, strong Excel and SAP skills, and meticulous numerical accuracy.

Qualifications

• Degree qualification as specified in role requirements.
• At least 2 years of experience in accounts receivable (AR) receipting.
• Strong analytical and communication skills, including good written and spoken English.

Responsibilities

• Accounts Receivable Receipting: manage end-to-end receipting, payment monitoring, reconciliation and rectification; reflect payments accurately in systems; support refund administration.
• GIRO & Customer Payment Support: process GIRO-related activities, inform customers of payment methods, handle payment-related inquiries; maintain audit-ready schedules.
• Operational Coordination & Mailbox Management: manage shared mailboxes, coordinate with internal teams to resolve payment, refund and GIRO matters; assist on Kuala Lumpur holidays as needed.

Skills

Strong analytical and communication

Meticulous numerical accuracy

Interpersonal awareness

Education

Degree qualification

Tools

Microsoft Excel

SAP

Job description

Credit Management Executive (AR Receipting)

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is a communications technology group connecting people and businesses through innovation and digital services.

We are looking for a Credit Management Executive (AR Receipting) to ensure customer payments are accurately recorded in Singtel systems and to support a positive payment experience. Working within Credit Management and Collections, you will handle end-to-end receipting, refunds and GIRO administration, maintain audit-ready records and respond to payment-related enquiries in line with established policies.

Make an Impact by:

1. Accounts Receivable Receipting

• Manage end-to-end receipting activities for the Singtel Group, including payment monitoring, reconciliation and rectification.
• Ensure customer payments are accurately and promptly reflected in relevant Singtel systems.
• Support the administration and reconciliation of collection vendor commissions.
• Support end-to-end refund activities, including assessing requests, raising refund cases and preparing supporting documentation.
• Check refund information for completeness and compliance with established procedures.
• Refer exceptional cases and requests outside standard guidelines to the Manager for review and approval.

3. GIRO & Customer Payment Support

• Process GIRO-related activities, including reviewing forms and issuing rejection letters where required.
• Provide clear information to customers on available payment methods and channels.
• Handle payment-related queries professionally and support a positive customer experience.
• Prepare and submit audit schedules and supporting information for Singtel Group activities.
• Maintain accurate records and ensure receipting, refund and GIRO processes comply with relevant policies and audit requirements.
• Identify discrepancies and follow through on necessary corrections and escalations.

5. Operational Coordination & Mailbox Management

• Manage designated shared mailboxes and respond to receipting-related requests and enquiries.
• Coordinate with relevant internal teams to resolve outstanding payment, refund and GIRO matters.
• Support operational coverage on Kuala Lumpur public holidays when required by business needs and applicable scheduling arrangements.

Skills for Success

• Degree qualification, as specified in the role requirements.
• At least 2 years of experience in accounts receivable (AR) receipting.
• Proficiency in Microsoft Excel and basic working knowledge of SAP.
• Strong analytical and communication skills, including good written and spoken English.
• Meticulous approach to financial records, reconciliation and numerical accuracy.
• Basic accounting knowledge and strong interpersonal awareness are advantageous.