Credit Management Executive (Consumer & Admin)

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a Credit Management and Admin Executive. This role involves providing administrative support to ensure efficient office operations, managing credit activities, and acting as the point of contact for clients and vendors. Candidates must have a diploma or degree in Business Management or Accountancy, at least 3 years of relevant experience, and proficiency in Microsoft Office, including Excel. Knowledge of SAP and CRM is advantageous.

Qualifications

• Minimum of 3 years administrative and credit management experience.
• Highly proficient in Microsoft Office Suite including Word, Excel (VLOOKUP, PivotTable, etc.), and Outlook.
• Knowledge or prior experience in CRM and SAP APEX systems will be an advantage.

Responsibilities

• Provide administrative support to ensure efficient operation of the office.
• Manage office supplies inventory and place orders as necessary.
• Act as the point of contact for internal and external clients and vendors.

Skills

Microsoft Office Suite

Administrative support

Credit management

SAP

CRM knowledge

Organizational skills

Time management

Education

Diploma/ Degree in Business Management/Accountancy

Tools

SAP APEX

Tableau

Power BI

Power Automate

Job description

Overview

Join the Growing Team at Singtel Financial Shared Services in Malaysia! Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team. In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd. The Credit Management and Admin Executive will be responsible for providing administrative support to ensure efficient operation of the office and also perform credit management activities.

Responsibilities

• Provide administrative support to ensure efficient operation of the office and support credit management activities.
• Handle a variety of tasks related to organization and communication to ensure administrative activities run smoothly.
• Manage office supplies inventory and place orders as necessary.
• Organize and schedule meetings and appointments.
• Maintain contact lists and handle correspondence.
• Act as the point of contact for internal and external clients and vendors.
• Handle and maintain invoice payments from vendors.
• Create Journal Voucher (JV) entries and allocate appropriate GL codes.
• Manage system access and log incidents to investigate issues.
• Update Budget in the Business Planning Central Platform.
• Provide administrative support to teams, vendors, contractors, or visitors.
• Maintain accurate records including email distribution lists, shared mailboxes, and staff system access.
• Coordinate the asset inspection process and facilitate the transfer and decommissioning of assets.
• Set up new vendor onboarding in systems.
• Oversee the downloading of reports, ensuring that they are downloaded and compiled.
• Report anomalies in the bot's downloading and appending for investigation.
• Log IT incidents on system or report defects, monitor progress and follow up until completion.
• Submit, monitor, and manage the service request for ad-hoc data extraction to verify system functionality or performance.
• Perform routine reviews of consumer reports to maintain accuracy.
• Review and process the cases in the Consumer follow-up queue.
• Perform reviewing of weekly audit reports and weekly extraction and saving of reports for analysis.
• Compile a daily report on letter reconciliation for invoice verification purposes.
• Perform other administrative tasks as needed, including photocopying and scanning of documents.

Skills For Success

• Diploma/ Degree in Business Management/Accountancy or equivalent.
• Minimum of 3 years administrative and credit management experience.
• Highly proficient in Microsoft Office Suite including Word, Excel (VLOOKUP, PivotTable, etc.), and Outlook.
• Proficient in SAP and CRM knowledge.
• Knowledge or prior experience in CRM and SAP APEX systems will be an advantage.
• Knowledge in Tableau, Power BI, Power Automate or Apps will be an advantage.
• Prior experience in reviewing policies is a plus.
• Experience in process enhancements and improvements is an added advantage.
• Strong organizational and time management skills.
• Proficiency in a third language would be advantageous.

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