Credit Management Executive

Singtel Group; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Opportunities for continuous learning

Collaborative work environment

Career growth opportunities

Job summary

Singtel Group in Kuala Lumpur seeks a Credit Management Executive to manage debt recovery and insolvency processes. The successful candidate will work with internal teams and external agencies to ensure effective debt management.

The ideal applicant will have a degree in a related field and experience in finance operations. Opportunities for career growth and participation in automation initiatives will be provided in a collaborative work environment.

Qualifications

• Minimum 2–3 years of experience in Credit Management, Debt Collection, or related finance operations.
• Fresh graduates with strong analytical skills are encouraged to apply.
• Experience in Telecommunications or Banking is advantageous.

Responsibilities

• Manage and oversee end-to-end insolvency and debt recovery processes.
• Coordinate with debt collection agencies and external parties on delinquent accounts.
• Identify process improvement opportunities and support automation initiatives.

Skills

Microsoft Excel

Analytical skills

Stakeholder management

Problem-solving

Education

Degree in Business, Accountancy, Finance, or related discipline

Tools

CRM systems

Finance systems

Power Automate

Job description

Grow Your Financial Digital Literacy
Gain exposure to industry-leading finance systems, automation initiatives, and digital transformation projects within a global shared services environment.

Meaningful Impact
Play a key role in managing debt recovery, insolvency processes, and credit risk operations that support Singtel Group's business performance.

Career Development
Work alongside experienced professionals and enjoy opportunities for continuous learning, cross-functional exposure, and career progression.

About the role

As a Credit Management Executive (Debt Management), you will be responsible for managing debt recovery and insolvency-related activities, including consumer bankruptcies and corporate insolvency cases. You will collaborate with internal stakeholders, collection agencies, legal representatives, and system support teams to ensure effective debt management and process excellence.

Key Responsibilities

• Manage and oversee end-to-end insolvency and debt recovery processes.
• Coordinate with debt collection agencies, liquidators, official assignees, and other external parties on delinquent accounts.
• Perform write-off processing, payment allocation, and account reconciliation activities.
• Handle internal and external enquiries professionally and ensure timely issue resolution.
• Work closely with IT teams and business stakeholders to investigate and resolve system defects.
• Identify process improvement opportunities and support automation initiatives such as RPA and workflow enhancements.
• Prepare reports, documentation, and operational statistics to support business decisions.
• Participate in cross-functional projects aimed at improving operational efficiency and customer outcomes.
• Ensure compliance with internal policies, regulatory requirements, and data protection standards.

Qualifications

• Degree in Business, Accountancy, Finance, or a related discipline.

Experience

• Minimum 2–3 years of experience in Credit Management, Debt Collection, Debt Recovery, Accounts Receivable, or related finance operations.
• Fresh graduates with strong analytical skills and a willingness to learn are encouraged to apply.
• Experience in Telecommunications, Banking, Financial Services, or Shared Services environments will be advantageous.

Technical Skills

• Strong Microsoft Excel skills, including formulas, functions, Pivot Tables, and data analysis.
• Good analytical and problem-solving capabilities.
• Experience working with CRM or finance systems.
• Exposure to debt recovery, insolvency management, liquidation, proof of debt processes, or collection agencies is an advantage.
• Knowledge of automation tools such as Power Automate or RPA is beneficial.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong sense of accountability.
• Proactive mindset with a continuous improvement approach.

What you'll gain

• Exposure to regional finance operations within a leading telecommunications group.
• Opportunities to participate in automation and transformation initiatives.
• A collaborative and supportive work environment.
• Career growth opportunities within Singtel's global organization.