CREDIT CONTROLLER

Damai Service Hospital (HQ); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Damai Service Hospital (HQ) is seeking a Credit Controller to manage billing and collections for healthcare services. You will generate invoices, verify insurance, and coordinate with patients and insurers to secure payments.

The role requires strong communication and problem-solving skills, familiarity with healthcare regulations, and proficiency in MS Office and accounting software. Join us to help optimize revenue cycle and support hospital operations.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• Experience in credit control, billing, or collections in healthcare.
• Strong knowledge of healthcare regulations and insurance practices.
• Excellent communication, negotiation and problem-solving skills.
• Proficiency in MS Office and accounting software.

Responsibilities

• Generate accurate invoices for corporate clients.
• Verify insurance information and eligibility for billing methods.
• Contact patients and insurers to follow up on payments.
• Negotiate payment plans to settle overdue accounts.
• Reconcile payments with records and investigate discrepancies.
• Maintain records of communication and collection activities.
• Generate reports on collection performance and trends.
• Ensure compliance with healthcare regulations and ethical standards.
• Provide excellent customer service to patients and stakeholders.
• Identify opportunities to improve credit control and collections processes.

Skills

Communication skills

Negotiation

Problem-solving

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

MS Office

Excel

Accounting software

Job description

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As a Credit Controller, you will play a crucial role in ensuring the financial stability and efficiency of our billing and collections processes. You will be responsible for generating accurate invoices, following up on outstanding payments, and maintaining positive relationships with patients and stakeholders. If you are passionate about healthcare finance and possess excellent communication and problem-solving skills, we invite you to join our dynamic team.

Key Responsibilities:

Billing and Invoicing:

Generate accurate and timely invoices for medical services provided to corporate clients.

Verify insurance information and eligibility to determine appropriate billing methods.

Collections:

Contact patients, insurance companies, and other responsible parties to follow up on outstanding payments.

Negotiate and establish payment plans to facilitate the settlement of overdue accounts.

Reconcile payments received with outstanding accounts, ensuring accuracy and completeness.

Investigate and resolve discrepancies between payments, invoices, and records.

Address billing inquiries and disputes from patients, insurance companies, and other stakeholders.

Collaborate with relevant departments to resolve disputes and ensure accurate billing.

Reporting and Documentation:

Maintain organized and up-to-date records of all communication and collection activities.

Generate regular reports on collection performance, outstanding balances, and trends.

Compliance:

Stay updated with relevant healthcare regulations and insurance industry practices.

Ensure compliance with legal and ethical standards when pursuing debt collection.

Customer Service:

Provide excellent customer service to patients and stakeholders, addressing concerns and inquiries promptly.

Process Improvement:

Identify areas for process optimization and efficiency in credit control and collections processes.

Collaborate with relevant teams to implement improvements that enhance revenue generation.

These responsibilities apply to the holding company and all its subsidiaries, including DSH Institute of Technology.

Requirements:

Bachelor's degree in Accounting, Finance, Business Administration, or related field.

Proven experience in credit control, billing, or collections within the healthcare industry preferred.

Strong knowledge of healthcare regulations and insurance practices.

Excellent communication, negotiation, and problem-solving skills.

Proficiency in MS Office, particularly Excel and accounting software.

Ability to work independently and collaboratively in a fast-paced environment.