CREDIT CONTROLLER

Damai Service Hospital (HQ) Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Damai Service Hospital (HQ) Sdn Bhd, Kuala Lumpur, seeks a Credit Controller to manage invoicing, collections and stakeholder communications. The role emphasizes accurate billing for corporate clients, insurance eligibility checks where applicable, and negotiating payment plans to support cash flow.

The candidate will resolve disputes, maintain compliant records, and collaborate with departments to optimize revenue generation in a healthcare setting.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• Proven experience in credit control, billing, or collections in healthcare.
• Strong knowledge of healthcare regulations and insurance practices.
• Excellent communication, negotiation and problem-solving skills.

Responsibilities

• Billing and Invoicing: Generate accurate and timely invoices for corporate clients.
• Collections: Contact patients and insurers to follow up on outstanding payments.
• Reporting and Documentation: Maintain records and generate collection performance reports.
• Compliance: Stay updated with healthcare regulations and ensure ethical debt collection.
• Customer Service: Address concerns and inquiries from patients and stakeholders.
• Process Improvement: Identify and implement efficiency improvements in credit control.

Skills

Excellent communication

Negotiation

Problem-solving

Independent worker

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

Excel

Accounting software

Job description

As a Credit Controller, you will play a crucial role in ensuring the financial stability and efficiency of our billing and collections processes. You will be responsible for generating accurate invoices, following up on outstanding payments, and maintaining positive relationships with patients and stakeholders. If you are passionate about healthcare finance and possess excellent communication and problem-solving skills, we invite you to join our dynamic team.

Key Responsibilities:

Billing and Invoicing:

Generate accurate and timely invoices for medical services provided to corporate clients.

Verify insurance information and eligibility to determine appropriate billing methods.

Collections:

Contact patients, insurance companies, and other responsible parties to follow up on outstanding payments.

Negotiate and establish payment plans to facilitate the settlement of overdue accounts.

Reconcile payments received with outstanding accounts, ensuring accuracy and completeness.

Investigate and resolve discrepancies between payments, invoices, and records.

Address billing inquiries and disputes from patients, insurance companies, and other stakeholders.

Collaborate with relevant departments to resolve disputes and ensure accurate billing.

Reporting and Documentation:

Maintain organized and up-to-date records of all communication and collection activities.

Generate regular reports on collection performance, outstanding balances, and trends.

Compliance:

Stay updated with relevant healthcare regulations and insurance industry practices.

Ensure compliance with legal and ethical standards when pursuing debt collection.

Customer Service:

Provide excellent customer service to patients and stakeholders, addressing concerns and inquiries promptly.

Process Improvement:

Identify areas for process optimization and efficiency in credit control and collections processes.

Collaborate with relevant teams to implement improvements that enhance revenue generation.

These responsibilities apply to the holding company and all its subsidiaries, including DSH Institute of Technology.

Requirements:

Bachelor's degree in Accounting, Finance, Business Administration, or related field.

Proven experience in credit control, billing, or collections within the healthcare industry preferred.

Strong knowledge of healthcare regulations and insurance practices.

Excellent communication, negotiation, and problem-solving skills.

Proficiency in MS Office, particularly Excel and accounting software.

Ability to work independently and collaboratively in a fast-paced environment.

Established since 1981 with more than 600 corporate and insurance companies on our panel, we are a leading health care provider in the private sector. We believe that our driving force is our PEOPLE. We seek people with talent, commitment, expertise and creativity to fill in this position.