Credit Control Executive

EB FROZEN FOOD SDN. BHD.; Kulim; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Attractive Performance Bonus

Performance appraisal twice a year

Dental/Body-checkup/Optical Benefits

Job summary

EB Frozen Food Sdn. Bhd. is seeking a Credit Control Executive in Kulim Hi-Tech to manage collections, monitor aging, and coordinate with Finance for receipt verification. The role emphasizes strong communication, accurate reporting, and timely follow-ups to reduce bad debts.

You will liaise with customers to collect payments, prepare aging reports, and support the sales team in resolving disputes while maintaining professional service.

Qualifications

• Candidate must possess at least Diploma/Bachelor Degree in Finance/Accountancy/Banking; Business Studies/Administration/Management or equivalent.

Responsibilities

• Daily updating of receipt bank books with collections.

Skills

Strong communication

Interpersonal skills

Team player

Analytical & reporting

Follow-up skills

Problematic customer handling

Attention to detail

MS Excel & reporting systems

Multitasking

Debt recovery management

Time management

Education

Diploma/Bachelor Degree in Finance/Accountancy/Banking

Business Studies/Administration/Management or equivalent

Tools

Microsoft Office

Hypermarket B2B system (preferable)

Job description

Our Company is currently expanding! We are looking for aspiring individuals to join our team as a Credit Control Executive. You play an important role in supporting credit control related activities. What you can look forward to:

• Attractive Performance Bonus
• Performance appraisal twice a year
• Dental/Body-checkup/Optical Benefits

The Credit Control is responsible for calling customer for payment based on aging assigned, identify accounts with potential default risk, to manage the credit control / collections.

Job Responsibility

• Daily updating of receipt bank books with collections.
• Ensure all payments are verified and updated by Finance.
• Identify unknown receipt payments and notify Finance to update.
• Manage the timely and effective collection of all outstanding and payment within credit term
• Matching Official Receipt at each debtor account in system
• Monitor and recover account receivables, minimize bad debt write off and achieve target
• Accountable to approach customers for payments of upcoming outstanding or overdue outstanding by way of phone-calls, send reminder email.
• Responding and resolving customer queries and problems in relation to invoice payments promptly.
• Excellent in communicate with various departments to resolve customer’s issues in an efficient yet friendly manner.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Creating and maintaining effective payment procedures and policies
• To erase and work with manager & sales team to resolve customers disputes & late payment.
• To unblock those overdue debtor account according to Term / Limit SOP to enable order release smoothly.
• Prepare Weekly Aging Report to highlight any payment issues to management and the sales team
• Preparing and sending credit notes to customer
• Forward account statements to customer before 5th of the month
• Reprint invoice and statement as per customer request.
• Preparing reports on monthly credit reports, and relevant statistics for Managements review
• Ensure invoice & credit note amount has captured correctly in correspondence Ledger Account.
• Housekeeping for existing debtor account has no transaction incurred > 1 year annually.
• Responding on the customer request of audit confirmation related.
• Managing new requests for credit, assessing credit applications, and determining the applicant’s eligibility.
• Conducting credit checks on new customers
• Review data update for revised debtor detail and necessary supporting attached together before submit to get management approval.
• To provide the professional advice on the revision of term or limit matters to sales team
• Follow up on data collection which used for E-invoicing implements, apply for Malaysia customers.
• Monitoring and recovering of predominantly aged debt.
• Filling the Credit Note after issuance promptly
• Recommend and propose action for defaulted cases
• Improve collection efficiency and receivables
• Familiar with Hypermarket B2B system is preferable.
• Any ad hoc and new tasks as assigned by his/her superior deemed as necessary from time to time

Willing to work at Kulim Hi-Tech

Job Requirements

• Candidate must possess at least Diploma/Bachelor Degree in Finance/Accountancy/Banking; Business Studies/Administration/Management or equivalent.
• Min 2 years in AR/Credit Control function
• Preferably Executives/Senior Executives specializing in Credit Control or equivalent.
• Good command in written and spoken Mandarin, English and Bahasa Malaysia.
• Computer literate and proficiency in Microsoft Office,
• Enthusiastic, passionate, discipline and meticulous
• Responsible, independent, positive working attitude and able to work in team.
• Able to work with minimum supervision.
• Able to start work immediately or with short notice.

SKILL

• Strong communication, interpersonal skills and a strong team player
• Strong analytical and reporting skill
• Good communication and follow-up skills
• Ability to deal with problematic customer
• Attention to detail and accuracy
• Proficiency in Excel and reporting systems
• Able to multitask and Intermediate computer software skills
• Debt recovery management.
• Excellent time management skills and ability to priorities a demanding workload

We are one of the Malaysia leading frozen food manufacturer since 1995 that offers the fresh tantalizing and delicious seafood-based products with premium quality ingredients. With 25 years of excellency in manufactured food industry, EB Frozen Food have successfully exporting to more than 28 countries and will continuously explore to deliver the freshest products with highest quality assurance for the globe. Think FRESH think EB!

We are one of the Malaysia leading frozen food manufacturer since 1995 that offers the fresh tantalizing and delicious seafood-based products with premium quality ingredients. With 25 years of excellency in manufactured food industry, EB Frozen Food have successfully exporting to more than 28 countries and will continuously explore to deliver the freshest products with highest quality assurance for the globe. Think FRESH think EB!

What can I earn as a Credit Control Executive