Credit Collection Executive [Near MRT I Basic + Incentive]

Private Advertiser; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Private Advertiser is seeking a Credit Collection Executive near MRT I to manage and negotiate collections through calls, and to coordinate with external agencies as needed. You will contact customers to negotiate repayment plans and ensure timely debt recovery, while maintaining accurate communication records.

Ideal candidates have 1-2 years in credit recovery, SP M or high school diploma, and strong persuasion and communication skills.

Qualifications

• Minimum 1-2 years in credit recovery or collections.
• SPM / High School Diploma or equivalent preferred.
• Strong persuasion, communication, and conflict-resolution skills.
• Knowledge of recovery regulations and SOPs.

Responsibilities

• Manage and negotiate collections through calls.
• Contact customers to negotiate repayment plans and ensure timely debt recovery.
• Assess delinquent accounts, identify high-risk cases, and provide reports with recommendations for resolution.
• Update and maintain customer records.
• Handle escalations and phone complaints.
• Address customer concerns professionally and assist new collectors in handling difficult negotiations.
• Assist walk-in customers (if required).
• Maintain accurate communication records.
• Coordinate with External Collection Agencies.

Skills

Persuasion

Communication

Conflict Resolution

Negotiation

Education

SPM / High School Diploma

Job description

Credit Collection Executive [Near MRT I Basic + Incentive]

Manage and Negotiate Collections through calls.

Contact customers to negotiate repayment plans and ensure timely debt recovery.

Assess delinquent accounts, identify high-risk cases, and provide reports with recommendations for resolution.

Update and Maintain Customer Records

Handle Escalations and Phone Complaints

Address customer concerns professionally and assist new collectors in handling difficult negotiations.

Assist Walk-In Customers (If Required)

Maintain Accurate Communication Records

Performance & Compliance

Contribute to meeting the department's delinquency, flow rate, SOP, and monthly collection goals.

Ensure Policy and Compliance Adherence

Coordinate with External Collection Agencies

Requirements & Qualifications

Experience: Minimum 1-2 years in credit recovery or collections, with proven experience handling aging accounts of 3 months and above are highly encouraged to apply.

Education: SPM / High School Diploma or equivalent; practical collection experience and performance track record are preferred.

Strong persuasion, communication, and conflict-resolution skills to manage difficult calls and escalated customer complaints.

Good understanding of recovery regulations, standard operating procedures, and target flow rates.