Credit Card & T&E Administrator – APAC

F. Hoffmann-La Roche AG; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

Roche is seeking a Credit Card PA Administrator to oversee Citibank-based corporate card programs across APAC. You will manage card issuance, activation, and cancellations while ensuring compliance and timely support for end users.

The role emphasizes incident resolution, process documentation, and cross-functional collaboration with regional teams and vendors to align policies with expense management strategies.

Qualifications

• Experience in corporate credit card administration.
• Minimum JLPT N2 language proficiency in Japanese.
• Strong problem-solving and analytical skills.
• Effective communication with cross-functional teams.

Responsibilities

• Manage end-to-end administration of Citibank corporate credit cards.
• Maintain cardholder records and update approval-based limits.
• Provide user support, resolve incidents, and handle disputes.
• Document changes to credit card processes and policies.
• Engage with APAC finance teams, Citibank, and stakeholders.
• Prepare monthly statements for payment clearing.

Skills

Credit card administration

Japanese N2

Stakeholder engagement

Incident management

Analytical skills

Multitasking

Job description

Roche is seeking a Credit Card PA Administrator to oversee Citibank-based corporate card programs across APAC. You will manage card issuance, activation, and cancellations while ensuring compliance and timely support for end users.

The role emphasizes incident resolution, process documentation, and cross-functional collaboration with regional teams and vendors to align policies with expense management strategies.