Creator Consulting & Relations Manager

impact.com; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible Working

Mental health support

Coursera subscription

Parental leave

Tech stipend

Job summary

impact.com is seeking a Creator Consulting + Relations Manager to accelerate the creator economy across APJ. You will bridge strategic brand consulting with authentic creator relationship management, coach thousands of creators, and help brands unlock revenue potential in performance partnerships.

The role emphasizes community building, data‑driven marketing, and shaping the future of partnership commerce in a fast‑growing region.

Qualifications

• 4+ years in creator/ influencer marketing, affiliate marketing, or community management.
• Strong understanding of social media and performance‑based influencer models.
• Excellent verbal and written communication; capable of hosting webinars and workshops.
• Proficient with spreadsheets and performance dashboards.

Responsibilities

• Design and execute performance creator strategies with brands to drive ROAS.
• Lead creator recruitment and onboarding with platform walkthroughs.
• Cultivate creator relationships through regular communication and community initiatives.
• Provide strategic coaching on conversion optimization and best practices.
• Analyze campaign insights, track ROI, and refine incentives.
• Advocate for creator experience and drive platform enhancements.

Skills

Creator/Influencer marketing

Community management

Data-driven marketing

Verbal/written communication

Webinars/workshops facilitation

Tools

impact.com platform

Job description

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As our Creator Consulting + Relations Manager, you’ll play a pivotal role in accelerating the creator economy across APJ by bridging strategic brand consulting with authentic creator relationship management. You won’t just manage relationships—you’ll act as both an expert coach and advocate, empowering thousands of creators to optimize their performance while helping world‑class brands unlock the full revenue potential of performance‑driven creator partnerships. This is an exciting, high‑impact role for someone who thrives on community building, loves data‑driven marketing, and wants to shape the future of partnership commerce in a rapidly expanding region.

What You'll Do:

• Design and execute performance creator strategies in collaboration with leading brands, aligning campaign recruitment and mechanics directly to measurable goals like ROAS.
• Lead 360 creator recruitment and onboarding, conducting engaging 1:1 and group walkthroughs of the impact.com platform to get new creators earning and scaling quickly.
• Cultivate thriving creator relationships, acting as a trusted growth partner through regular communication, proactive support, and community‑building initiatives.
• Deliver strategic performance coaching, equipping creators and brand partners with actionable insights on conversion optimization and partnership best practices.
• Analyze and share actionable campaign insights, tracking conversion rates, engagement, and ROI to continuously refine incentive structures and campaign mechanics.
• Advocate for the creator experience, gathering partner feedback to collaborate with internal product and operations teams on platform enhancements.

What You Bring:

• 4+ years of experience in creator/influencer marketing, affiliate marketing, or community management, with a track record of managing large‑scale creator programs.
• Strong understanding of the social media landscape and performance‑based influencer marketing models.
• Outstanding verbal and written communication skills, with the confidence to host webinars, facilitate workshops, and make complex ideas actionable.
• Data‑driven mindset, comfortable working with spreadsheets (Google Sheets / Excel) and performance dashboards to guide decisions.
• A proactive, collaborative spirit, comfortable balancing strategic program design with roll‑up‑your‑sleeves execution in a fast‑paced environment.

What You Bring:

• Prior experience in a SaaS, tech platform, or digital marketing agency environment.
• Hands‑on experience utilizing the impact.com platform.
• A passion for creator culture, emerging social trends, and innovative affiliate monetization models.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well‑being, growth, and work‑life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work‑life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well‑being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.