Creative Pro: Lead In-Store Tech Sessions & Training

Apple Inc.; Malaysia; On-site; MYR 48,000 - 72,000; Full time

Job summary

Apple Inc. in Malaysia is seeking a Creative Pro to promote and deliver engaging Today at Apple sessions, helping customers discover and love Apple products. You will mentor store teams, connect with the local community, and advocate Apple technologies while facilitating learning opportunities.

The role requires experience in retail or sales, mentoring peers, and strong fluency in the local language. You will join a diverse team committed to an inclusive customer experience.

Qualifications

• Retail or sales experience.
• Experience training or mentoring peers.
• Proficient in the local language, both written and spoken.

Responsibilities

• Promote and deliver engaging Today at Apple sessions that encourage participation and team engagement.
• Generate excitement and enthusiasm among internal team and customers for Apple products and services through Today at Apple programming and events.
• Identify what excites customers and connect them to relevant programming and activities in-store.
• Mentor and train Today at Apple team members to develop their knowledge and skills.
• Drive ownership by recommending solutions that meet customer needs and help create owners.
• Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions.
• Support learning opportunities and act as the facilitation subject matter expert in the store.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.

Skills

Retail experience

Mentoring peers

Customer training

Local language fluency

Job description

Apple Inc. in Malaysia is seeking a Creative Pro to promote and deliver engaging Today at Apple sessions, helping customers discover and love Apple products. You will mentor store teams, connect with the local community, and advocate Apple technologies while facilitating learning opportunities.

The role requires experience in retail or sales, mentoring peers, and strong fluency in the local language. You will join a diverse team committed to an inclusive customer experience.