Country Services Lead

Software One Experts Sdn Bhd; Kuala Lumpur; On-site; MYR 260,000 - 420,000; Full time

Job summary

SoftwareOne leads global cloud solutions and services, delivering large and complex cloud projects across the region. The Country Services Lead role focuses on Malaysia, driving delivery excellence, building strong client relationships, and overseeing regional growth in cloud transformations.

You will collaborate with regional cloud engineering teams, manage escalations, and guide delivery performance while developing the team’s capabilities and certifications.

Qualifications

• Extensive experience leading cloud delivery in SI/services environments.
• Proven ability to manage complex cloud projects and escalations.
• Strong understanding of project financials including P&L and revenue recognition.
• Solid knowledge of major cloud platforms (AWS and Azure; GCP is a plus).
• Demonstrated ability to lead high-performing teams and engage with senior stakeholders.
• Opportunity to lead a country-level services function across Singapore and the region.

Responsibilities

• Lead delivery excellence across end-to-end cloud projects, ensuring quality and timelines.
• Drive technical direction in collaboration with regional cloud engineering teams.
• Manage escalations and stabilize high-impact engagements.
• Oversee project financials including backlog and revenue forecasting.
• Develop and mentor delivery teams with certifications and growth.
• Engage with clients and partners to identify growth opportunities.

Skills

Cloud leadership

Cloud project mgmt

P&L management

AWS

Azure

Team leadership

Stakeholder management

Job description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about leading high-impact cloud transformations and driving delivery excellence?
Do you thrive in complex environments where you can combine technical leadership with business impact?
Are you ready to lead a team and shape the future of cloud delivery across the region?

You will be part of SoftwareOne’s Services organization, leading local delivery excellence. The team focuses on delivering large, complex cloud projects and driving innovation across cloud solutions for regional clients.

As Country Services Lead, you will drive the successful execution of SoftwareOne’s services operations in Malaysia and support regional delivery. You will lead delivery performance, oversee complex cloud programs, and build strong client relationships while ensuring operational excellence and sustainable growth.

Key responsibilities:

• Lead delivery excellence by overseeing end-to-end execution of complex cloud projects, ensuring quality, timelines, and client satisfaction.
• Drive technical direction in collaboration with regional cloud engineering teams, aligning capabilities with market trends and business needs.
• Manage escalations and critical projects, stepping in to resolve issues and stabilize high-impact engagements.
• Oversee financial performance, including project backlog, revenue forecasting, and collaboration with finance on revenue recognition.
• Develop and mentor the team, fostering continuous learning, certifications, and strong delivery capabilities.
• Engage with clients and partners, building trusted relationships and identifying growth opportunities.

What we need to see from you

• Extensive experience leading cloud delivery within system integrator or services environments, driving successful outcomes at scale.
• Proven expertise in managing complex cloud projects and effectively handling critical escalations.
• Strong understanding of project financials, including P&L ownership and revenue management.
• Solid knowledge of major cloud platforms such as AWS and Azure (GCP is an added advantage).
• Demonstrated ability to lead high-performing teams and engage with senior stakeholders.
• Opportunity to lead a country-level services function, drive large-scale cloud transformation programs, and shape cloud strategy in a collaborative, growth-oriented environment across Singapore and the region.

Job Function

Services