Corporate Solutions Operations Specialist

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Tokio Marine Life Insurance Malaysia is seeking an Corporate Solutions Operations, Executive to manage customer enquiries and provide sales support to the marketing team. The role covers policy administration, billing issuance for Employee benefits corporate policies, and coordination of department admin tasks.

Responsibilities include handling inquiries, registering daily batches, supporting billing/claims/enquiries, and ensuring timely issuances in line with SOPs.

Qualifications

• Bachelor's Degree or higher in any field.
• 1 year of working experience in the related field; fresh graduates supported.
• Preferably with exposure to the insurance industry (Employee benefits operations).

Responsibilities

• Handle customer service and sales support for internal and external stakeholders.
• Register daily job batching for NB, Renewal and movements in the tracker.
• Support sales team on billing, claims and underwriting enquiries from customers/intermediaries.
• Ensure policy and billing issuance for movement invoices within agreed turnaround times.
• Verify and reconcile monthly Third Party Administrator's administrative fees.
• Coordinate department administrative tasks including expenses, stationery and festive items.
• Participate in system, product or process improvement initiatives.
• Contribute to ad hoc projects and BCP testing as needed.

Skills

Customer Service

Sales Support

Billing

Underwriting Enquiries

Education

Bachelor's Degree

Job description

Tokio Marine Life Insurance Malaysia is seeking an Corporate Solutions Operations, Executive to manage customer enquiries and provide sales support to the marketing team. The role covers policy administration, billing issuance for Employee benefits corporate policies, and coordination of department admin tasks.

Responsibilities include handling inquiries, registering daily batches, supporting billing/claims/enquiries, and ensuring timely issuances in line with SOPs.