Corporate Solutions Operations, Executive

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Tokio Marine Life Insurance Malaysia is seeking an Corporate Solutions Operations, Executive to manage customer enquiries and provide sales support to the marketing team. The role covers policy administration, billing issuance for Employee benefits corporate policies, and coordination of department admin tasks.

Responsibilities include handling inquiries, registering daily batches, supporting billing/claims/enquiries, and ensuring timely issuances in line with SOPs.

Qualifications

• Bachelor's Degree or higher in any field.
• 1 year of working experience in the related field; fresh graduates supported.
• Preferably with exposure to the insurance industry (Employee benefits operations).

Responsibilities

• Handle customer service and sales support for internal and external stakeholders.
• Register daily job batching for NB, Renewal and movements in the tracker.
• Support sales team on billing, claims and underwriting enquiries from customers/intermediaries.
• Ensure policy and billing issuance for movement invoices within agreed turnaround times.
• Verify and reconcile monthly Third Party Administrator's administrative fees.
• Coordinate department administrative tasks including expenses, stationery and festive items.
• Participate in system, product or process improvement initiatives.
• Contribute to ad hoc projects and BCP testing as needed.

Skills

Customer Service

Sales Support

Billing

Underwriting Enquiries

Education

Bachelor's Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Corporate Solutions Operations, Executive

To manage customer enquiries to both internal and external stakeholders; provide sales support to marketing team, and policy administration in terms of billing issuance for Employee benefit's corporate policies.

Key Duties/Responsibilities:-

Customer service/Sales support - To attend and reply to enquiries from internal and external stakeholders. To register daily job batching for NB, Renewal and movements in the tracker. To support sales team on billing, claims and underwriting enquiries from customers/intermediaries.

To ensure policy and billing issuance for movement invoices are within agreed turnaround time and in strict compliance of department's standard operating procedures and guidelines.

Verification and reconciliation of monthly Third Party Administrator's administrative fees.

Verification of claim adjustments on a monthly basis.

To coordinate for department administrative tasks including gift & entertainment expenses submission, stationery ordering, festive items and others.

To participate in project or initiatives for system, product or process improvement.

To participate for any other administrative, BCP testing or ad hoc assigned projects.

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

1 year of working experience in the related field for this position and open to fresh graduate

Preferably with exposure in the insurance industry (Employee benefits operations)