Talent Operations Specialist – APAC (Japanese Speaker)

American Express; Kuala Lumpur; Hybrid; MYR 80,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical, dental, vision benefits

Flexible hybrid/onsite work

Job summary

American Express is seeking a Talent Operations Specialist – APAC (Japanese Speaker) based in Kuala Lumpur, Malaysia. You will manage post-offer processes, oversee background verification, and ensure Day 1 onboarding readiness while aligning with APAC regional standards.

The role requires 3+ years in HR operations or recruitment, fluent Japanese (N2+) and English, and a flexible hybrid arrangement with three onsite days. Collaboration with regional teams is essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent written and verbal communications in Japanese (N2 or higher) and English.
• Min 3+ years of work experience in HR operations or recruitment.
• Ability to manage multiple assignments and maintain confidentiality.
• Adapt quickly to changing work environments and responsibilities.
• Strong communication and transparency.

Responsibilities

• Manage end-to-end post-offer processes, ensuring seamless onboarding and Day 1 readiness.
• Monitor recruitment inbox and respond to candidate queries.
• Adhere to SLAs, tracking metrics and delivering results.
• Understand APAC market nuances across 12 regions and identify automation opportunities.
• Partner with Talent Acquisition and cross-functional teams to ensure compliance with internal policies and regulations.
• Support Recruitment Operations activities across regions for global consistency.

Skills

Japanese language (N2)

English language

HR operations

Recruitment

Cross‑functional collaboration

Confidentiality & compliance

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

OCR

AI tools

Job description

Job Description

The American Express Talent Operations Team is a key function within the Colleague Services that is authorized to conduct and oversee the background verification and employment eligibility process. The information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Talent Operations Team is responsible for interpreting background check records and associated information in order to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.

Talent Operations Specialist – APAC (Japanese Speaker)

This position – Talent Operations Specialist – APAC (Japanese Speaker) will be based out to KL, Malaysia report to the Talent Operations Analyst – APAC. The individual will work with local and regional market teams across these regions to ensure processes starting from post verbal offer to Day 1 onboarding are compliant with both the local and regional standards established by American Express and local authorities.

Responsibilities

• Manage end-to-end post-offer processes, managing background verification process ensuring a seamless transition into onboarding/Day 1 and delivering a best-in-class candidate and colleague experience.
• Proactively monitor relevant Recruitment Operations shared inbox and respond to queries received from candidates
• Ensure adherence to defined SLAs, metrics, and key deliverables, driving operational excellence
• Develop a deep understanding of market nuances and complexities across 12 APAC markets; proactively identify opportunities to streamline and automate manual processes
• Drive process excellence by challenging the status quo and identifying opportunities for process re-engineering, automation, and efficiency gains.
• Partner with Talent Acquisition and cross-functional teams (CEG, CLR, ICSP, CTRW, ELG) to ensure all post-offer processes are fully compliant with internal policies and regulatory requirements.
• Support Recruitment Operations activities across regions as needed, ensuring global consistency and collaboration.
• Provide Cross team support to Background verification team in managing background verification process as ad-hoc support, participate in Project marketplace or any ad-hoc projects throughout the year
• Support the Talent Operations Team leader and Manager in executing process improvement initiatives

Qualifications

Minimum Qualifications

• Bachelors' degree or equivalent experience
• Excellent written and verbal communications skills in Japanese (N2 or higher) and English. Detail orientation and critical thinking are key requirements to this position.
• Min overall 3+ years of work experience. Prior experience in HR operations or Recruitment function will be preferred.
• Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner. Ability to always maintain confidentiality.
• Adapts quickly to changing work environment with ability to absorb additional responsibilities
• Being responsive and communicate clearly and transparently.
• Experience with Microsoft Office Tools, ORC and ability to learn new AI tools as needed
• Experience in managing tight deadlines, with multiple SLAs
• This is a hybrid role which requires 3 days to be onsite

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.