Corporate Account Manager

MAXIS Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

MAXIS Malaysia in Kuala Lumpur is seeking a Corporate Account Manager to drive revenue growth across strategic accounts. You will identify upsell opportunities, develop account plans, and negotiate contracts with a focus on profitability and customer satisfaction.

Work closely with internal teams—Sales, Marketing, Product, and Support—to ensure delivery excellence and accurate forecasting. The role requires 5–7 years in key account management and strong CRM proficiency.

Qualifications

• Minimum 5–7 years of experience in key account management in sales.
• Proficient with CRM systems and sales processes.
• Strong relationship-building and negotiation skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Identify opportunities to upsell and cross-sell within existing accounts.
• Develop and execute account plans to hit revenue targets.
• Negotiate contracts to maximise profitability while ensuring customer satisfaction.
• Monitor KPIs and address issues proactively.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Key account management

Sales experience

CRM system

Tools

CRM system

Job description

## Corporate Account ManagerApplylocations: Menara Maxistime type: Full timeposted on: Posted Yesterdayjob requisition id: JR13276**Are you ready to get ahead in your career?*** We want to empower you to turn your ambitions into achievements.* We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.* Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.* To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.**Why does this job exist and why is it critical?****Account Growth & Revenue*** Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.* Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.* Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.* Monitor account performance against KPIs and proactively address any potential issues.**Customer Satisfaction & Retention*** Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.* Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.* Proactively identify potential risks to customer retention and implement strategies to mitigate them.* Gather customer feedback and insights to inform product development and service delivery.**Communication & Reporting*** Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.* Prepare reports on account status, performance, and forecasts.* Keep accurate records of customer interactions and account activities in the CRM system.**Internal Collaboration*** Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.* Share customer insights and market feedback with relevant departments.**What do you need to have for this role?*** Ideal candidate should be with minimum 5 – 7 years of experience in key account management in sales* Good working knowledge in using CRM system* Ability to influence and successfully lead in a fast-paced environment* Dynamic builder of relationships with key customers and operations**What’s next?*** Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.* Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.