Coordinator Customer Service

Hapag-Lloyd; Malaysia; On-site; MYR 29,000 - 58,000; Full time

Job summary

Hapag Lloyd in Malaysia is seeking a Logistics Operations Associate to support bookings, documentation, and import/export processes on a night-shift rotation.

You will handle creation and adjustments of bookings, ensure compliance to country rules, and maintain accurate invoicing and records. The role requires communication skills in English and the ability to manage multiple priorities in a demanding 24/7 environment.

Qualifications

• 0–3 years of experience in customer service or operations roles.
• Fresh graduates are encouraged to apply.
• Shift rotation is mandatory to support 24/7 operations.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Creation of bookings as per customer instructions.
• Ensuring all bookings comply with rules, regulations, and country-specific requirements.
• Processing amendments or cancellations based on updated customer information.
• Prioritization of activities based on urgency and FIFO discipline.
• Error tracking and continuous feedback-based improvement.

Skills

Communication

Time management

Detail oriented

Pressure handling

Multitasking

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management

Tools

Excel

Word

Outlook

Job description

Important Note: Kindly apply only if you agree to work on night shifts (rotational basis).

1. Booking Process

• Creation of bookings as per customer instructions.
• Ensuring all bookings comply with rules, regulations, and country-specific requirements.
• Processing amendments or cancellations based on updated customer information.
• Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.
• Error tracking and continuous feedback-based improvement.

2. Export Documentation

• Creation of Bills of Lading (BLs) in line with customer shipping instructions.
• Validation of BLs against country-specific and customer-defined compliance requirements.
• Updating revenues per shipping instructions, ensuring accuracy of documentation.
• Managing process execution with urgency and FIFO principles.

3. Import Documentation

• Preparing arrival notices and import invoices on time.
• Ensuring invoices are raised accurately and in line with checklists.
• Maintaining productivity records in respective applications.
• Supporting regional requirements with timely process execution.
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.

Shift rotation is mandatory as we support 24/7 operations.

Experience managing operations for a company that runs 24/7.

Ability to manage multiple priorities and work under pressure.

Proficient in Microsoft Office (Excel, Word, Outlook).

Excellent communication skills (verbal and written) in English; additional languages are a plus.

Detail-oriented with strong organizational and time-management skills.