Contracts Specialist

Iron Mountain; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health and retirement plans

Learning opportunities

Job summary

Iron Mountain is seeking a strategic Contracts Specialist to join the Global Commercial Support Services team in Shah Alam. You will link Sales operations with legal frameworks, drafting sound agreements and enabling deal velocity while protecting business standards.

You will draft and review Master Services Agreements, Amendments, pricing schedules, and SOWs, resolving gaps and guiding non-standard terms with approvals. Strong collaboration with Legal, Product, and Finance is essential.

Qualifications

• The ideal candidate will have 3+ years of contracts administration experience supporting sales in a services or tech environment.
• Strong knowledge of standard contract provisions (liability, confidentiality, indemnity) and SaaS/software licensing concepts.
• Ability to translate complex operational specs into clear SOWs and agreements.
• Experience managing stakeholders, projects, and negotiations within large matrix orgs.
• Fluency in English with excellent written and verbal communication.

Responsibilities

• Manage full lifecycle contract drafting and review: Master Services Agreements, Amendments, pricing schedules, and SOWs.
• Resolve gaps by identifying business specification disparities and negotiating viable solutions.
• Edit contracts to incorporate customized language after approvals.
• Maintain speed by executing contracts within established SLAs and balancing risk.
• Collaborate with Legal, Product, Finance, and Sales to align terms with strategy.

Skills

Contract drafting

Contract review

SOW development

Negotiation

Cross-functional collaboration

Education

3-year college degree

Job description

MYS | Shah Alam | Persiaran Selangor, Seksyen 16

Full time

J0105372

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an strategic Contracts Specialist to join our Global Commercial Support Services team.

In this role, you’ll serve as the essential link between our Sales operations and legal frameworks, turning complex requirements into sound, executable agreements. You will have the opportunity to directly create sales capacity and drive deal velocity while safeguarding our business standards. Working collaboratively across cross-functional teams, your sharp contractual insight will help protect our assets and unlock new value for our enterprise clients.

What You’ll Do

In this role, you will:

• Manage full lifecycle contract drafting and review: Prepare Master Services Agreements, Amendments, pricing schedules, and SOWs with strong legal and commercial precision.
• Resolve operational and contractual gaps: Identify business specification disparities in sales requests and proactively partner with internal owners to negotiate viable solutions.
• Guide non-standard terms: Edit contracts to incorporate customized language after securing appropriate business, financial, and legal approvals.
• Maintain operational speed: Execute contracts within established SLAs while balancing customer expectations with internal risk mitigation.
• Collaborate cross-functionally: Coordinate with Legal, Product Management, Finance, and Sales leadership to align contract terms with organizational strategy.

What You’ll Bring

The ideal candidate will have:

• 3+ years of progressive contracts administration experience, directly supporting commercial Sales teams in a services or technology environment.
• Strong knowledge of standard contract provisions (e.g., liability, confidentiality, indemnity) and foundational legal concepts for SaaS and software licensing.
• Demonstrated ability to translate complex operational specifications into clear, legally sound SOWs and agreements.
• Proven ability in cross-functional stakeholder management, project execution, and negotiating solutions within large matrix organizations.
• A 3-year college degree or equivalent practical experience; fluency in English with exceptional written and verbal communication skills.

What We Offer

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0105372