Commercial Manager

Vodafone; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Vodafone Global Enterprise seeks a Commercial Manager to lead the commercial relationship with key accounts from Kuala Lumpur. You will ensure contractual obligations are met and drive incremental value for both customers and VGE.

You will collaborate with sales, legal, and cross-functional teams to maximise profitability and support strategic account growth in a fast-paced telco environment.

Qualifications

• Strong relationship building with customers and senior stakeholders.
• Excellent written and spoken communication at senior level.
• Experience in developing and negotiating commercial propositions.

Responsibilities

• Manage commercial relationships with 2–4 top strategic accounts.
• Ensure contractual obligations are delivered and value is maximized.
• Collaborate with Sales, Legal, and other teams to maximise profitability.

Skills

Relationship building

Executive communication

Commercial contracting

Stakeholder management

Education

Bachelor's degree

Job description

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At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Profile

Role title: Commercial Manager
Function: Vodafone Global Enterprise
Department: Commercial Operation
Reports to: Regional Commercial Operation Team Leader
Location: Kuala Lumpur, Malaysia

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

In this role you will have the opportunity to manage the commercial relationship with 2-4 of VGE’s largest strategic accounts with combined revenue up to €40M pa. Accountable for ensuring VGE is delivering on all of its contractual obligations on these accounts, and for delivering incremental value for these customers and for VGE.

What you’ll do

Key accountabilities and decision ownership:

• Accountable for execution of all of VGE’s commercial and commercial contractual obligations over the life of the contract
• Seen by customer and VGE leadership as strategic advisor to key stakeholders. Produce internal executive briefings on commercial performance of managed accounts and recommendations on how to grow value in accounts and differentiate VGE from competition.
• Manage senior stakeholders in case of potential or actual escalation (management briefings, presentation, costs analysis, options / recommendations)
• Collaborate with relevant counterparts in Sales, Commercial, Legal, CSSO, and OpCos’ organisations to maximise profitability of the managed accounts

Key performance indicators:

• Management of commercial pricing with value up to €10M. Delivery of all commercial obligations under each contract
• Deliver revenue growth that out-performs the under-lying VGE base
• Achieve Customer NPS of 15%

Who you are

Core competencies, knowledge and experience:

• Excellent relationship builder, with the necessary personal impact to build credibility with customers, account and senior Sales managers
• Excellent communication skills, both written and verbal, at a senior level with customers and internally
• Significant experience of developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts
• Demonstrable knowledge of Commercial Contractual issues affecting global bids and their impact on VGE
• Comfortable working in a fast paced environment and can demonstrate an ability to deliver though others
• Must have technical / professional qualifications: Degree

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.