Contract Management Manager

Vertiv; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vertiv is seeking a Contract Management Specialist to focus on Change Orders, commercial support, and dispute resolution across live projects. The role reports to the Commercial Manager/Director and aims to build a local contract management team over time.

The ideal candidate will have 3–5 years' experience in contract management within construction/engineering, with a degree in a related field and strong negotiation and communication skills. ERP and MS Office proficiency are essential.

Qualifications

• Minimum 3–5 years' experience in a commercial, contract management, or quantity surveying role within a Construction/Engineering business
• Degree-level education in Quantity Surveying, Construction Law, Engineering, Commercial Management, or related discipline
• Experience in preparation and recovery of Change Orders / variations on construction or engineering projects
• Experience handling customer disputes, back-charges, or claims
• Strong understanding of contractual notification requirements and practical application
• Self-motivated with ability to work independently and build relationships across project teams
• Excellent negotiation and influencing skills
• Strong analytical and problem-solving abilities with high attention to detail
• Excellent oral and written communication skills with contractual correspondence
• Functional knowledge of ERP and document management tools
• Proficiency in Microsoft Office Suite

Responsibilities

• Act as the primary commercial contact for Change Order and claims-related matters during project execution
• Guide project teams on contractual notification requirements, entitlement positions, and commercial risk exposure
• Assist Project Managers in understanding key contractual obligations, timelines, and mechanisms related to variations and claims
• Work with planning teams to establish programme impact and narratives for time-related claims
• Support monthly valuation and payment application preparation and proper capture of Change Orders
• Contribute to project commercial reviews and provide reporting on Change Order status and recovery rates
• Manage and respond to customer disputes, back-charges, and contra-charges with detailed analysis
• Prepare robust written responses to client claims and defend against unjust charges with evidence packages
• Liaise with clients to negotiate resolution of disputed matters and support formal claims where needed
• Maintain detailed records and audit trails to support the company's position in disputes

Skills

Negotiation

Analytical

Contract awareness

Education

Degree in Quantity Surveying / related

Tools

ERP systems

Microsoft Office

Job description

Vertiv is seeking to recruit an ambitious and motivated Contract Management Specialist to join its Commercial Department. This is a hands-on, execution-focused role centred on the identification, preparation, and recovery of Change Orders across a portfolio of live projects, as well as the management of customer-side disputes and claims. The successful candidate will assist project delivery teams, providing day-to-day commercial and contractual support to Project Managers throughout the execution phase.

Ideally with experience in the Electrical and/or Mechanical construction sector, the Contract Management Specialist will report to the Commercial Manager and Commercial Director. The successful candidate will hold a degree in a relevant subject, demonstrate strong contractual awareness, possess excellent oral and written communication skills and will eventually be responsible to build a local team of contract management specialists to support the function.

Responsibilities

Change Order Management

Early identification of change events, scope variations, and deviations from the contracted scope of works across assigned projects

Assisting with the preparation and substantiation of Change Order submissions including full commercial, and quantum justification

Ensuring timely notification of all change events in accordance with contractual notice requirements — protecting entitlement at all times

Maintaining accurate Change Order registers and trackers, providing regular status updates to project teams and senior management

Following Change Orders through to agreement and recovery, including negotiation with clients and resolution of any valuation disagreements

Supporting Project Managers with the commercial assessment of client instructions, drawing revisions, and scope changes to determine Change Order entitlement

Preparing and submitting extension of time applications where programme impact arises from change events

Project Team Support

Acting as the primary commercial point of contact for Project Managers on all Change Order and claims-related matters during project execution

Providing day-to-day guidance to project teams on contractual notification requirements, entitlement positions, and commercial risk exposure

Assisting Project Managers in understanding key contractual obligations, timelines, and mechanisms relevant to variations and claims

Working closely with planning teams to establish programme impact and cause-and-effect narratives to support time-related claims

Supporting monthly valuation and payment application preparation, ensuring all approved Change Orders are properly captured and valued

Contributing to project commercial reviews and providing clear reporting on Change Order status, values, and recovery rates

Managing and responding to customer-side disputes, back-charges, and contra-charges with detailed technical and commercial analysis

Preparing robust written responses to client claims, clearly setting out the company's contractual position

Defending against unjust charges by building comprehensive evidence packages including contemporaneous records, correspondence, and programme data

Liaising directly with clients to negotiate resolution of disputed matters in a professional and collaborative manner

Supporting the preparation and prosecution of formal claims where amicable resolution cannot be achieved

Maintaining detailed records and audit trails to support the company's position in any disputed matters

Requirements

Minimum 3–5 years' experience in a commercial, contract management, or quantity surveying role within a Construction/Engineering business, preferably with Mechanical and/or Electrical project experience

Degree-level education in Quantity Surveying, Construction Law, Engineering, Commercial Management, or a related discipline

Demonstrable experience in the preparation and recovery of Change Orders / variations on construction or engineering projects

Experience in handling customer disputes, back-charges, or claims

Strong understanding of contractual notification requirements and their practical application

Self-motivated with an ability to work independently and build strong working relationships across multidisciplinary project teams

Excellent negotiation and influencing skills

Strong analytical and problem-solving abilities with a high level of accuracy and attention to detail

Excellent oral and written communication skills — capable of preparing clear, well-structured contractual correspondence

Functional working knowledge of ERP systems and document management tools

Proficient IT skills including Microsoft Office Suite

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, gender, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.