Contract Digital Growth & Strategy Analyst

Etiqa Insurance and Takaful; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Etiqa Insurance and Takaful in Malaysia seeks a Digital Growth & Strategy Analyst to support the Head of Online Sales with performance analysis, insights, and strategic initiatives for profitable digital growth.

You will collaborate with cross-functional teams across sales, marketing, pricing, data, technology and products to identify opportunities, optimise performance, and drive informed decision‑making.

Qualifications

• Bachelor's degree in a quantitative field as listed.
• Fresh graduate or up to two years' experience.
• Internships or analytics projects are a plus.
• Ability to translate data into actionable insights.

Responsibilities

• Monitor and analyze online sales performance and profitability.
• Develop dashboards and identify growth opportunities and risks.
• Support pricing, portfolio analysis, and cross-functional initiatives.

Skills

Analytical mindset

Numerical skills

Problem-solving

Critical thinking

Written and verbal communication

Education

Bachelor's degree in Actuarial Science, Economics, Statistics, Data Analytics, Business Analytics, or related discipline

Tools

Excel

PowerPoint

Job description

• The Digital Growth & Strategy Analyst supports the Head of Online Sales in driving profitable digital growth through performance analysis, customer insights, and strategic initiatives. The role partners with cross-functional teams across sales, marketing, customer experience, pricing, data, technology, products, and partnerships to identify growth opportunities, optimize business performance, and support informed decision-making.
• Designed for a high-potential individual with strong analytical and commercial acumen, the role provides exposure to key digital business functions and offers a pathway to develop into a future digital commercial leader.
• Online Business Performance & Commercial Analytics, Monitor and analyze online sales performance, revenue, conversion, profitability, acquisition costs, retention, and customer behaviour across products, channels, campaigns, and customer segments. Develop performance dashboards, conduct deep-dive analyses, and identify growth opportunities, performance gaps, and emerging business risks to drive informed decision-making.
• Growth Opportunity Identification & Strategic Initiatives, Analyze customer journeys, conversion funnels, and customer lifecycle performance to identify opportunities across acquisition, retention, cross-selling, renewals, and customer lifetime value. Support the design, execution, and measurement of strategic online sales initiatives by defining success metrics, tracking progress, managing risks, and evaluating business outcomes.
• Pricing, Profitability & Portfolio Analysis, analyse product, pricing, channel, and portfolio performance to optimise revenue growth, conversion, and profitability. Partner with actuarial, product, and data teams to identify pricing and underwriting opportunities while monitoring claims experience, loss ratios, and overall business quality.

Job Requirement

• Bachelor's degree in Actuarial Science, Economics, Statistics, Data Analytics, Business Analytics, or a related discipline.
• Fresh graduate or candidate with up to two years of relevant experience.
• Internship experience, analytics projects, case competitions, or leadership involvement will be an added advantage.
• Strong numerical, analytical, problem-solving, and critical thinking skills, with the ability to translate data into actionable business insights.
• Proficient in Microsoft Excel and PowerPoint.
• Strong written and verbal communication skills.
• Commercially curious with a passion for data-driven growth and digital business.
• Self-motivated, proactive, and adaptable in a fast-paced and evolving environment.
• Eager to learn, continuously develop new skills, and stay abreast of industry and market trends.