Continuous Improvement Manager (Retail Operations)

MR DIY International; Seri Kembangan; On-site; MYR 120,000 - 180,000; Full time

Job summary

MR DIY International is seeking an experienced Lead for process improvement and business excellence. The role focuses on identifying high-value opportunities and delivering measurable improvements across DCs and retail operations.

You will drive structured problem solving, design pilots with clear metrics, and build scalable training materials to sustain gains across multiple channels.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience, Retail/Store/DC/Logistics exposure valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent in process improvement.
• Business Process automation familiarity (cloud flows/low-code).
• Content creation for micro-learning and training rollout kits.
• Problem solving and analytics (baseline/benefit quantification).
• Project development and benefits tracking.

Responsibilities

• Run structured problem surfacing with input from operational areas and maintain a visible improvement pipeline.
• Translate improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics and a library of Best Practices.
• Own the Improvement Pipeline and partner with IT/Automation as opportunities mature.
• Produce bite-size micro-learning and training rollout kits to accelerate adoption and sustain results.
• Facilitate cross-functional RCA; coach teams on 5-Why, Fishbone, 8D.

Skills

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

Process improvement

Problem solving

Analytics

Training / coaching

Project management

Education

Bachelor's degree in Business Administration or related field

Tools

Low-code

Process automation

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Job Summary

Evolving our organization’s highest‑value opportunities into measurable wins, lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.

Responsibilities

• Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
• Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
• Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
• Produce bite‑size micro‑learning and training rollout kits to accelerate new ways‑of‑working adoption and sustain results.
• Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
• Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
• Content creation for micro‑learning and training rollout kits.
• Problem solving & analytics (experimentation, baseline/benefit quantification).
• Project development and benefits tracking.