Manager - Continuous Improvement

MR DIY International; Seri Kembangan; On-site; MYR 180,000 - 240,000; Full time

Job summary

MR DIY International in Malaysia seeks a seasoned Lean/Continuous Improvement leader to drive structured problem solving across distribution channels and retail operations. You will turn improvement opportunities into deployment plans with stage-gate governance and track benefits.

This role leads workshops (Kaizen, VSM, PDCA), designs pilots with clear metrics, and partners with IT and automation teams to scale optimised processes while developing microlearning materials for adoption.

Qualifications

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• 8–10 years of relevant working experience in Retail, Store Operations, DC, or Logistics is advantageous.
• Familiarity with business process automation tools and change management.

Responsibilities

• Drive structured problem identification with operational teams and maintain an improvement pipeline.
• Translate opportunities into actionable deployment plans with stage-gate governance and milestones.
• Lead continuous improvement initiatives and workshops (Kaizen, VSM, PDCA) for Distribution Channels and Retail teams.
• Design and execute pilot projects with defined success metrics and baselines.
• Own and manage the improvement pipeline and collaborate with IT/Automation teams; track automation coverage.
• Develop microlearning materials and training toolkits to support adoption.

Skills

Problem identification

Kaizen

Value stream mapping

PDCA

Automation opportunities

Change management

Training design

Stakeholder management

Education

Bachelor’s Degree in Business Administration or Operations Management

Tools

Low-code platforms

Cloud flows

Job description

Job Responsibilities

• Drive structured problem identification by collaborating with operational teams (Distribution Channels and Retail Operations), and maintain a clear, prioritized improvement pipeline.
• Translate improvement opportunities into actionable deployment plans with stage-gate governance, including scope definition, milestones, change management, and communication strategies.
• Lead continuous improvement initiatives and workshops (e.g., Kaizen, VSM, PDCA) for Distribution Channels and Retail teams.
• Design and execute pilot projects with defined success metrics; establish baselines, quantify benefits, and develop a repository of best practices.
• Own and manage the improvement pipeline, including focused improvement and automation opportunities; collaborate with IT and Automation teams as initiatives progress. Track and define automation coverage across processes.
• Develop bite-sized microlearning materials and training toolkits to support adoption of new ways of working and ensure sustainability of improvements.
• Facilitate cross-functional root cause analysis (RCA) sessions and coach teams on problem-solving methodologies such as 5 Whys, Fishbone, and 8D.

Job Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum 8–10 years of relevant working experience; exposure to Retail, Store Operations, Distribution Centre's (DC), or Logistics is an added advantage.
• Familiarity with business process automation tools (e.g., cloud flows, low-code platforms).
• Strong experience in change management, communications, and training design and delivery.
• Proven experience in project execution, development, and benefits tracking.
• Excellent stakeholder management and cross-functional collaboration skills.

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 15 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career.

From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Our Culture Is Built On GIVE

Growth: Rapid development opportunities at every stage of your journey.

International Exposure: Cross-border collaborations and secondments.

Value Creation: Real ownership, real impact.

Empowerment: A culture that trusts you to lead and innovate.

If you're driven, adaptable, and eager to be part of a high-impact team, MR DIY International is where you build, lead, and thrive.