Content Creator and Customer Service

Jomstay Management (M) Sdn.Bhd.; Ipoh; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Flexible work arrangements

Staff benefits

Performance incentives

Job summary

Jomstay Management (M) Sdn.Bhd. in Ipoh, Perak is seeking a Content Creator and Customer Service professional to join our Marketing & Communications team.

This full-time role blends creative content production with frontline customer support to strengthen our brand and customer relationships. You will craft engaging content across social media, websites and campaigns, manage inquiries through multiple channels, and collaborate with the team to drive engagement, retention and brand consistency in

Qualifications

• Experience creating engaging content for social media and websites.
• Excellent written and verbal communication skills.
• Proficiency with Facebook, Instagram, TikTok, and XHS.
• Basic graphic design and content management knowledge.
• Customer service experience with professional handling of inquiries.

Responsibilities

• Create engaging content across social media, website and campaigns.
• Develop content strategies aligned with company objectives.
• Respond to customer inquiries across email, phone, chat and social media.
• Manage customer interactions and maintain records.
• Collaborate with marketing to drive engagement and retention.
• Monitor platforms and analyze content performance for improvements.

Skills

Content creation

Social media management

Digital marketing

Written and verbal communication

Time management

Creative thinking

Tools

Adobe Creative Suite

Canva

CMS platforms

Microsoft Office

Video editing basics

Job description

About the role

Jomstay Management (M) Sdn.Bhd. is seeking a Content Creator and Customer Service professional to join our dynamic Marketing & Communications team. This is a full-time position based in Ipoh, Perak. In this role, you will be the creative voice behind our brand whilst also serving as a key point of contact for our customers. You will blend creative content production with exceptional customer service delivery, playing a vital role in building and maintaining our brand presence and customer relationships. This position sits at the intersection of marketing and customer engagement, making it essential to our overall business strategy.

Key responsibilities

• Create engaging and high-quality content across multiple platforms, including social media, website, email campaigns and promotional materials
• Develop and execute content strategies that align with company objectives and resonate with our target audience
• Respond to customer enquiries and complaints in a timely, professional and courteous manner
• Manage customer interactions through various communication channels including email, phone, chat and social media
• Collaborate with the marketing team to develop campaigns that drive engagement and customer retention
• Monitor social media accounts, respond to comments and messages, and foster community engagement
• Maintain accurate records of customer interactions and feedback
• Identify customer concerns and escalation issues to appropriate team members when necessary
• Support the creation of visual content including photography, graphics and video editing
• Analyse content performance and customer feedback to continuously improve service delivery

What we're looking for

• Proven experience in content creation, social media management or digital marketing within a marketing or customer service environment
• Strong written and verbal communication skills with the ability to articulate ideas clearly and persuasively
• Proficiency in social media platforms such as Facebook, Instagram, TikTok and XHS
• Experience with content management systems and basic graphic design tools (Adobe Creative Suite, Canva or similar)
• Customer service experience with a demonstrated ability to handle enquiries professionally and resolve issues effectively
• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously
• A creative mindset with the ability to generate original ideas and think outside the box
• Basic understanding of SEO and digital marketing principles
• Proficiency in Microsoft Office applications
• Fluency in Chinese, Malay and English is essential; additional language skills are a bonus

What we offer

At Jomstay Management (M) Sdn.Bhd., we value our employees and are committed to creating a supportive and collaborative work environment. We offer competitive remuneration packages, opportunities for professional development and career progression within our growing organisation. We provide a dynamic workplace culture where creativity is encouraged and innovation is rewarded. Our team enjoys flexible working arrangements where possible, and we prioritise the wellbeing and work-life balance of our staff. Additionally, we offer staff benefits and performance incentives to recognise and reward outstanding contributions.

About us

Jomstay Management (M) Sdn.Bhd. is a forward-thinking company dedicated to delivering exceptional customer experiences and innovative marketing solutions. We are passionate about building strong connections with our customers and creating compelling brand narratives that resonate with our audience. With a focus on creativity, customer-centricity and continuous improvement, we strive to be a leader in our industry. Our team comprises talented professionals who are committed to excellence and driving business growth through strategic marketing and outstanding customer service.