Content Creator & Customer Experience Specialist

Jomstay Management (M) Sdn.Bhd.; Ipoh; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Flexible work arrangements

Staff benefits

Performance incentives

Job summary

Jomstay Management (M) Sdn.Bhd. in Ipoh, Perak is seeking a Content Creator and Customer Service professional to join our Marketing & Communications team.

This full-time role blends creative content production with frontline customer support to strengthen our brand and customer relationships. You will craft engaging content across social media, websites and campaigns, manage inquiries through multiple channels, and collaborate with the team to drive engagement, retention and brand consistency in

Qualifications

• Experience creating engaging content for social media and websites.
• Excellent written and verbal communication skills.
• Proficiency with Facebook, Instagram, TikTok, and XHS.
• Basic graphic design and content management knowledge.
• Customer service experience with professional handling of inquiries.

Responsibilities

• Create engaging content across social media, website and campaigns.
• Develop content strategies aligned with company objectives.
• Respond to customer inquiries across email, phone, chat and social media.
• Manage customer interactions and maintain records.
• Collaborate with marketing to drive engagement and retention.
• Monitor platforms and analyze content performance for improvements.

Skills

Content creation

Social media management

Digital marketing

Written and verbal communication

Time management

Creative thinking

Tools

Adobe Creative Suite

Canva

CMS platforms

Microsoft Office

Video editing basics

Job description

Jomstay Management (M) Sdn.Bhd. in Ipoh, Perak is seeking a Content Creator and Customer Service professional to join our Marketing & Communications team.

This full-time role blends creative content production with frontline customer support to strengthen our brand and customer relationships. You will craft engaging content across social media, websites and campaigns, manage inquiries through multiple channels, and collaborate with the team to drive engagement, retention and brand consistency in