Consumer Branch Manager (Miri)

OCBC; Miri; On-site; MYR 100,000 - 140,000; Full time

Job summary

OCBC is seeking a Branch Banking and Premier Banking Sales Leader to drive the consumer sales team, ensuring targets and service standards are met across Branch and Premier Banking segments. You will build partnerships, oversee recruitment, and optimize risk management within the branch.

The role requires strong communication, solid financial knowledge, and at least 5 years in branch banking with sales, service, and operational exposure. Leadership and staff development are key to success.

Qualifications

• Strong written and verbal communication skills.
• Solid understanding of financial concepts and banking practices.
• Degree in banking and finance, accounting or business administration with at least 5 years’ branch banking experience.

Responsibilities

• Lead consumer sales team resources for Branch Banking and Premier Banking.
• Build business partnerships and reciprocal relationships.
• Manage Sales Team Managers to achieve branch revenue targets.

Skills

Communication skills

Financial knowledge

Education

Degree in banking/finance

Job description

• To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management.
• Build business partners and reciprocal business relationships.
• Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking (if any) to achieve revenue targets for the branch.
• To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch.
• To be responsible for the branch’s overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling).
• To ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events.
• Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities.
• Promote usage of sales & service methodology to achieve targets.
• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results.
• Achieve consumer sales team compliance in all statutory and regulatory requirements.
• Achieve a Pass in Internal & External Audit, Health Checks and Call Backs.
• Build and develop staff competencies and leadership qualities.
• In charge of recruitment and maintain low staff attrition.

Requirements:

• Degree in banking and finance, accounting or business administration, with at least 5 years’ experience in branch banking with exposure in sales, service & operational aspects.
• Sound financial knowledge.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.