Branch Manager (Kuching Branch)

alrajhi bank Malaysia; Kuching; On-site; MYR 180,000 - 240,000; Full time

Job summary

alrajhi bank Malaysia is seeking a Branch Manager to oversee Retail Banking operations at a key branch in Malaysia. The role emphasizes driving sales, managing risk, and delivering exceptional service to build a robust customer base.

The candidate should have 8+ years of branch management experience, a degree, and a proven track record of achieving branch performance goals in a competitive market.

Qualifications

• Bachelor's degree or equivalent required.
• 8+ years of experience in managing a bank branch or similar financial services environment.

Responsibilities

• Achieve and exceed branch sales targets with a focus on affluent growth and wealth management products.
• Review customer portfolios to identify opportunities for wealth solutions.
• Maintain accurate customer information in the bank system at all times.
• Lead and inspire branch team to deliver superior customer service and operational excellence.
• Ensure compliance with internal programs and procedures and report suspicious activity.

Skills

Branch leadership

Sales management

Customer relationship

Risk awareness

Education

Bachelor's degree

Job description

The job requires overseeing and driving sales, service, operations, risk management, and financial performance for the Retail Banking division at a specific branch. The goal is to maximize profit, foster teamwork, and expand the customer base through strategic planning and innovative initiatives. The role demands a strong focus on customer acquisition, sales growth, and delivering exceptional service while managing operational efficiency, financial performance, and risk. The individual must be a brand ambassador and create a positive customer experience in a highly competitive market.

Responsibilities

• Achieving individual and branch sales targets consistently, with a focus on Affluent growth, Wealth Management Products penetration growth, and Asset Under Management (AUM) growth.
• Continuously analyzing and reviewing customers' portfolios to identify opportunities for offering customer solutions through a range of Wealth Management products.
• Ensuring that customer information is kept up-to-date and accurate in the Bank's system at all times.
• Providing customer and market feedback consistently and engaging in performance reviews with the branch manager frequently for improvement purposes.
• Actively identify customer needs and deliver tailored financial solutions that embody ARBM's seven core values.
• Lead the branch in delivering innovative financial solutions that enhance customers' quality of life, aligning with ARBM's vision of a trusted leader.
• Proactively drive a high-performance culture focused on exceptional customer service and achieving sales targets within the branch.
• Treat customers fairly and equitably, taking ownership of resolving disputes and complaints while demonstrating strong leadership.
• Ensure consistently high service standards that foster customer loyalty and strengthen brand reputation.
• Inspire staff excellence through strong leadership and effective communication.
• Efficiently allocate branch resources to achieve sales and service objectives.
• Proactively manage employee performance, identify development needs, and create clear career paths.
• Foster a collaborative environment through employee engagement and retention initiatives.
• Responsible to ensure compliance on the application of the internal programs and procedures within the Branch, including proper maintenance of records and reporting of any suspicious transaction.

Qualifications

• Qualification - Degree from any university
• Must have at least 8 years working experience in managing branch