Premier Centre Manager - Miri

OCBC; Miri; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

OCBC in Miri, Malaysia, is seeking a Branch Manager to lead the Premier Centre sales and service teams. You will drive revenue targets, promote Financial Journeys, and ensure high quality customer interactions.

The role emphasizes staff development, recruitment, productivity, and strict compliance with regulatory standards. Responsibilities include optimizing sales processes, maintaining low attrition, and passing internal and external audits.

Competenze

• Requires degree in banking and finance, accounting or business administration.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.

Mansioni

• Effectively manage branch resources to meet sales targets and service standards.
• Lead the Branch Sales and Sales Support Team for Premier Centre to achieve branch revenue targets.
• Promote usage of sales methodology and Financial Journeys to reach targets.
• Develop staff competencies and sales & service qualities.
• Increase staff productivity and reduce attrition through recruitment and coaching.
• Optimize customer interaction tools to deliver sales results.
• Ensure branch compliance with statutory and regulatory requirements and pass audits.

Conoscenze

Leadership

Communication

Formazione

Degree in banking/finance or business administration

Descrizione del lavoro

• To effectively and efficiently manage the Branch resources to achieve the targets / standards for sales, high-level, consistent service quality and risk management.
• Manage the Branch Sales and Sales Support Team of Consumer Banking for Premier Centre to achieve revenue targets for the branch.
• Promote usage of sales methodology and Financial Journeys to achieve targets.
• Build and develop staff competencies and sales & service qualities.
• Increase staff productivity.
• In charge of recruitment and maintain low staff attrition.
• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results.
• Achieve branch compliance in all statutory and regulatory requirements.
• Achieve a Pass in Internal & External Audit, Health Checks and Call.

Requirements:

• Degree in banking and finance, accounting or business administration, with at least 2 years’ experience in branch banking/Premier Centres with exposure in sales, service & operational aspects.
• Sound financial knowledge.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.