Consulting Engineer | Collaboration (Japanese Speaking)

Cisco; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

Cisco is seeking a dedicated candidate in Kuala Lumpur to engage with customers on the deployment and optimization of Cisco services and solutions. The ideal candidate must have a BSc in Computer Science or equivalent and at least 4 years of relevant experience.

This role requires strong troubleshooting capabilities and hands-on experience with UC implementations. Fluency in Japanese is preferred, and a willingness to work weekends is mandatory. Join Cisco's mission to innovate in the AI era.

Qualifications

• Requires BSc Computer Science or equivalent plus at least 4 years of relevant work experience.
• Strong hands-on UC implementation work needed with good troubleshooting capabilities.
• Willingness to work on weekends is a MUST.

Responsibilities

• Work with customers on strategy/deployment/optimization of Cisco services.
• Handle provisioning of phones and create modification plans.
• Act as an initial focal point for problem resolution.

Skills

UC: CUCM, IMP, Unity, CUBE, VOICE Gateways, Expressway

Troubleshooting capabilities

Fluent in Japanese

Education

BSc Computer Science or equivalent

Job description

Overview

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Your Impact

• Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Takes responsibility of task/project implementation for assigned customer engagements
• Handles provisioning of phones, sites, and create and modifies dial-plan.
• Create migration plan and migration activities coordinating with customers
• Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
• Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.

Scope

• Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers
• Provides input to Sales team on technology solutions for customers

Complexity

• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward

Minimum Qualifications

• Typically requires BSc Computer Science or equivalent plus at least 4 years of relevant work experience
• Fluent in Japanese is preferred.
• UC : CUCM, IMP, Unity, CUBE, VOICE Gateways, Expressway(add-on)
• Strong hands-on UC implementation work needed with good troubleshooting capabilities.
• Willingness to work on weekends is a MUST

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.