Consulting Engineer | Service Provider (Japanese Speaking)

Cisco; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cisco is seeking a qualified candidate with fluent Japanese for a technical role focused on leading technology design, implementation, and optimization of Cisco solutions, particularly within a Japanese context.

The ideal candidate will have 2-3 years of experience in network service lifecycle and a strong understanding of relevant technologies and protocols. Excellent communication skills, along with technical expertise in cloud and virtualization technologies, are essential.

Qualifications

• 2-3 years of experience in network service lifecycle including Routing and Switching.
• Experience with service provider related technologies is crucial.
• Strong presentation and communication skills are necessary.

Responsibilities

• Lead technology design and implementation for Cisco technologies.
• Work with customers on strategy deployment and optimization.
• Assist with task/project implementations for assigned engagements.
• Resolve problem issues and act as a focal point for customer engagement.

Skills

Fluent in Japanese (JLPT-N1)

Network service lifecycle experience

Technical writing skills

Communication skills

Knowledge of networking protocols (e.g., OSPF, BGP)

Education

Associate level certification (e.g., CCNA)

Certification in AWS/Google/Oracle

Tools

Cloud technologies (e.g., AWS, OpenStack)

Docker

Kubernetes

Job description

Your Impact

• Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
• Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Assist the deployment of service provider solutions tailored to customer environments, applying the LCS framework.
• Support presale activities and translate business requirements into solution design.
• Build customer simulations in test labs to resolve/validate issues.
• Jointly create and deliver customer collateral, portals, documentation, and knowledge transfer.
• Support customer technology transitions, influencing solution architectures and services.
• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
• Demonstrates understanding on relevant technology and delivery methods.
• Play the role of an individual contributor.

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
• Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role And Specific Responsibilities

• Work with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions in Japanese environment.
• Assist with task/project implementation for assigned engagements.
• Support implementing new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
• Jointly creates and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
• Builds and/or use test environments as the need arises to resolve moderate problems & compatibility issues.
• Understand how software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Preferred Qualifications

• Fluent in Japanese is a must. (JLPT-N1 or equivalent level is highly desired)
• Has experience in working with Japanese company and understands Japanese business cultures.
• 2-3 years of relevant experience in network’s technical lifecycle service including Planning, Design, Implementation, and Optimization of Service Provider Solutions. The candidate needs to have minimum 1 year of service provider related project experience with Routers and Switches.
• Good understanding of End-to-end Service Provider Architectures, with a baseline focus on Routers/Switches with Service Provider related technologies.
• Good knowledge in Service Provider related SP core protocols/technologies such as OSPF, ISIS, BGP, MPLS, Segment Routing, L2VPN, SD-WAN, Traffic Engineering, etc.
• Associate level (e.g. CCNA) or equivalent relevant certification desired. (CCNP or higher certification is a plus)
• Work experiences in Cloud and Virtualization technologies such as Dockers and Kubernetes, Amazon Web services, OpenStack, etc. are plus.
• Good technical writing skills and have experience in writing high and low-level designs (including drawings), test, MOP, and implementation plans.
• Developing presentation skills. Shares information and communicates clearly with team members to complete deliverable. Encourages and accepts feedback.
• Effective written and verbal communications skills, experience working directly with customers, and ability to relate to customer representatives at various levels.
• The candidate is a distributed team member often working with people from different cultures and geographies and effectively collaborates with internal Cisco.
• Additional Language skills such as Chinese speaker is a plus.
• Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.
• Certification in AWS/Google/Oracle, RedHat, DevOps (i.e., Cisco DevNet), etc. is a plus.