Concierge Officer

Kerjaya Property Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Kerjaya Prospek Property Berhad seeks a friendly Concierge Associate to greet shoppers, answer inquiries, and direct concerns to the proper team. You will assist with baby stroller and wheelchair needs, lost children handling, and provide mall event information.

You will also log complaints, prepare weekly reports, manage lost and found records, and ensure the Information Counter runs smoothly during weekends and holidays at Old Klang Road, Kuala Lumpur.

Qualifications

• Diploma required; minimum 1 year in customer service or related field.
• Strong communication in English and Bahasa Malaysia.
• Willing to work weekends and mall hours.
• Based at Old Klang Road, Kuala Lumpur.
• Proficient in basic office software.

Responsibilities

• Respond to shopper inquiries at the Concierge Counter.
• Direct customer complaints to the appropriate department or personnel.
• Maintain a log of complaints.
• Provide baby stroller and wheelchair assistance.
• Assist with lost children and paging services.
• Stay updated on mall events, programs, and promotions and explain contest mechanics.
• Prepare weekly Activity Reports and Customer Traffic Reports.
• Oversee the Information Counter, ensuring only authorized personnel have access and materials are stocked.
• Handle gift redemptions and register participants for events or contests.
• Assist with placement/removal of posters and notices; update materials.
• Notify relevant department promptly about issues or equipment malfunctions.
• Manage Lost & Found records and update logs weekly and monthly.
• Undertake additional duties as assigned by management.

Skills

Communication

Interpersonal skills

Multitasking

Customer-focused

Education

Diploma

Tools

MS Office

Job description

Respond to shopper inquiries at the Concierge Counter, direct customer complaints to the appropriate department or personnel, and maintain a log of complaints.

Manage tasks such as providing baby stroller and wheelchair assistance for those in need, paging services, and caring for lost children within the mall.

Stay updated on all mall events, programs, and promotions, and offer shoppers accurate details about contest mechanics organized by the mall or third-party organizers.

Prepare weekly reports, including Activity Reports and Customer Traffic Reports.

Oversee the Information Counter, ensuring only authorized personnel are allowed access, maintaining cleanliness, and keeping promotional materials well-stocked.

Handle gift redemptions, register participants for events or contests, and support event management.

Assist with the placement and removal of posters, notices, or buntings, ensuring outdated materials are promptly taken down.

Promptly notify the relevant department or person when issues, incidents, or equipment malfunctions arise.

Manage the lost and found process as per company guidelines, maintain accurate records, and update the Lost & Found logbook weekly and monthly.

Undertake any additional duties assigned by management.

Job Requirements

• Strong communication skills in both English and Bahasa Malaysia; additional language proficiency is an advantage.
• Excellent interpersonal skills, with the ability to manage challenging situations tactfully and professionally.
• Candidate must possess at least a Diploma.
• At least 1 year(s) of working experience in the related field is required for this position.
• Competency in basic office software (e.g., MS Office).
• Solid problem-solving skills and the ability to multitask effectively.
• Friendly, approachable, and customer-focused with the ability to remain calm under pressure and handle stressful situations.
• High level of integrity and confidentiality in managing customer information.
• Willing to work on weekends, public holidays, and during mall operational hours, with flexibility to work in shifts and adapt to a fast-paced environment.
• Willing to be based at Old Klang Road, Kuala Lumpur.

Kerjaya Prospek Property Berhad (“KPP”) (formerly known as GSB Group Berhad), is one of the more prestigious developer in the country, known for its impressive track record throughout the years.

KPP has delivered a number of stellar projects where a few have achieved prominent awards such as Asia Property Award 2015/2016’s Best Commercial Landscape Architecture for The Shore @ Malacca River mixed development project and the Prestigious Developer Awards’s Best Mixed Development Award in 2019 for the Bloomsvale project from Property Insight.

KPP is aspired to build a better tomorrow by creating integrated spaces in safe, healthy and connected environment.