Commercial Operations Analyst

Coface; Kampung Malaysia Tambahan; Híbrido; MYR 56.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after first month

Modern central office

Training & development

Global career opportunities

Descripción de la vacante

Coface in Kuala Lumpur is seeking a Commercial Operations Analyst to support the sales team and regional leaders by ensuring CRM hygiene, delivering KPI reports, and assisting with forecasts and commissions.

The role involves maintaining CRM discipline, producing dashboards, coordinating with finance, computing quarterly attainment, and helping with budgeting. A hybrid work model after the first month and opportunities to grow within a global leader in credit insurance.

Formación

• Degree/Diploma in a relevant discipline.
• 2-3 years of experience in commercial operations, sales support.
• Good with numbers, data. Excel expertise and experience in visualization tool.

Responsabilidades

• Maintain CRM system discipline and hygiene.
• Provide KPI reports, dashboards, and statistics for commercial teams.
• Coordinate with Group commercial operations and regional finance on KPI definitions.
• Calculate quarterly attainment and assist in commissions.
• Prepare materials for reporting calls to regional and Group management.
• Provide monthly forecasts with changes across APR and country leaders.
• Manage contract repository, templates, deviations; align with legal counsel.
• Highlight anomalies or early warnings on trends.
• Assist budgeting and landing estimates throughout the year.

Conocimientos

Excel

Data analysis

CRM systems

Educación

Degree/Diploma in a relevant discipline

Herramientas

Power BI

Descripción del empleo

At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION:

Support sales team and regional leaders to manage operations aspects of commercial team. This includes ensuring CRM hygeine, providing sales KPI reports, attainment and commission calculations, providing/consolidating forecasts and supporting day to day commercial operations.

MAIN RESPONSIBILITIES:

• Work with the sales team to ensure CRM system discipline and hygeine is maintained
• Provide reports, dashboards and statistics on KPIs for commercial team – including new business team and existing business team
• Work with Group commercial operations and regional finance team to ensure that the KPIs and metrics provided are following definitions and guidelines
• Calculate quarterly attainment for sales team and assist in commission calculation and payouts
• Assist in preparing materials for various reporting calls to regional and Group management
• Work with commercial team across APR and with country leaders to provide accurate monthly forecast with call outs in month on any material changes
• Manage contract repository, contract templates, contract deviations and align legal review amendment requests with legal counsel
• Provide observations to regional commercial managment on anomalies or early warnings on any trends defying the planned trajectory
• Assist in budgeting and landing estimate exercises througout the year

Qualifications

• Degree/Diploma in a relevant discipline.
• 2-3 years of experience in commercial operations, sales support
• Good with numbers, data. Excel expertise and experience in visualization tool.

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care