Commercial Operations Analyst

Coface; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Training budget and development 프로그램

Job summary

Coface is seeking a Commercial Operations Analyst to support sales teams and regional leaders, ensuring CRM hygiene, KPI reporting, and forecasts, while assisting with commissions and revenue planning.

You will collaborate with Group Commercial Operations and regional finance to align metrics, provide monthly forecasts, and support contract management. The role offers a hybrid working model and clear career development opportunities.

Qualifications

• Degree or Diploma in a relevant discipline.
• 2–3 years experience in commercial operations or sales support.
• Strong numerical skills; Excel expert with data visualization experience.

Responsibilities

• Maintain CRM discipline and hygiene with the sales team.
• Provide dashboards and KPI reports for commercial teams.
• Generate forecasts and assist in quarterly attainment and commissions.
• Coordinate with regional finance to ensure KPI definitions are followed.
• Support monthly forecasts with calls outs for material changes.
• Assist budgeting and landing estimate exercises throughout the year.
• Manage contract repository and templates; align legal reviews with counsel.

Skills

Excel

Data visualization

Numbers

Education

Degree/Diploma in a relevant discipline

Tools

Visualization tool

Job description

• Contract type (job boards): Permanent contract

Company Description

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

Support sales team and regional leaders to manage operations aspects of commercial team. This includes ensuring CRM hygeine, providing sales KPI reports, attainment and commission calculations, providing/consolidating forecasts and supporting day to day commercial operations.

MAIN RESPONSIBILITIES:

• Work with the sales team to ensure CRM system discipline and hygeine is maintained
• Provide reports, dashboards and statistics on KPIs for commercial team – including new business team and existing business team
• Work with Group commercial operations and regional finance team to ensure that the KPIs and metrics provided are following definitions and guidelines
• Calculate quarterly attainment for sales team and assist in commission calculation and payouts
• Assist in preparing materials for various reporting calls to regional and Group management
• Work with commercial team across APR and with country leaders to provide accurate monthly forecast with call outs in month on any material changes
• Manage contract repository, contract templates, contract deviations and align legal review amendment requests with legal counsel
• Provide observations to regional commercial managment on anomalies or early warnings on any trends defying the planned trajectory
• Assist in budgeting and landing estimate exercises througout the year

Qualifications

• Degree/Diploma in a relevant discipline.
• 2-3 years of experience in commercial operations, sales support
• Good with numbers, data. Excel expertise and experience in visualization tool.

Additional Information

• Hybrid working model after the first month
• Great place to work:central and modern office
• Opportunities to learn:budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field