Commercial Customer Care Intern

Schneider Electric; Petaling Jaya; On-site; Full time

Benefits offered by this job

Comprehensive training and development programs

Opportunity to work with diverse teams

Clear career progression path

Supportive work environment

Job summary

Schneider Electric in Petaling Jaya is seeking a Commercial Customer Care Intern to join their dynamic team. In this role, you will support customers with order processing, handle technical and non-technical queries, and contribute to revenue generation activities. Candidates pursuing a Bachelor's degree, especially in engineering technology, are preferred. This internship lasts 3 to 6 months and offers comprehensive training, a supportive environment, and clear career progression opportunities.

Qualifications

• Engineering technology background is preferred.
• Must demonstrate strong willingness to learn and adaptability.
• Availability for an internship duration of 3 to 6 months.

Responsibilities

• Support customers with order processing, managing queries, and credit details.
• Handle customer support across multiple channels including phone and chat.
• Participate in revenue generation activities and manage orders.

Skills

Communication skills

Adaptability

Organizational skills

Willingness to learn

Education

Currently pursuing a Bachelor’s degree

Job description

Join our dynamic Customer Care team and be the voice of excellence in customer support! We're looking for a Commercial Customer Care Intern who's passionate about delivering exceptional experiences and driving customer satisfaction to new heights.

What will you do:

• Support customers and sales teams with comprehensive order processing, managing pre‑sales and post‑sales queries, stock information, and credit details.
• Handle technical and non‑technical customer support across multiple channels including phone, online chat, and text.
• Process and administrate orders while maintaining high accuracy and efficiency standards.
• Participate in revenue generation activities through lead qualification, outbound campaigns, and quotation preparation.
• Act as a vital liaison between customers, production, and distribution departments.

What will make you successful:

• Currently pursuing a Bachelor’s degree. Engineering technology background is preferred; candidates from other relevant academic backgrounds are encouraged to apply.
• Demonstrate a strong willingness to learn, adaptability, and interest in supporting business or customer‑facing functions.
• Internship availability: Must be able to commit to an internship duration of 3 to 6 months.
• Excellent communication skills with ability to handle both routine and complex customer interactions.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while maintaining team collaboration.

What's in it for you:

• Comprehensive training and development programs to enhance your skills.
• Opportunity to work with diverse teams and expand your expertise.
• Clear career progression path with opportunities for advancement.
• Supportive work environment that values your contributions.
• Chance to make a real impact on customer satisfaction and business success.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.