Quality Intern

Schneider Electric; Petaling Jaya; On-site; MYR 12,000 - 20,000; Part time

Job summary

Schneider Electric in Petaling Jaya, Malaysia is seeking a Quality Intern to improve customer satisfaction through proactive problem-solving and address post-sales quality complaints. This internship provides hands-on experience and the opportunity to engage with stakeholders while developing valuable skills in logistics management and data analytics.

The ideal candidate will be pursuing an engineering degree and possess a customer-oriented mindset. Collaboration and innovation are key as you work to ensure the best outcomes for customers.

Qualifications

• Ongoing degree in engineering, providing essential technical knowledge.
• Enjoy helping others and finding solutions to enhance customer satisfaction.
• Experience in handling customer inquiries is a plus.

Responsibilities

• Support the Front Office Quality team in addressing post-sales quality complaints.
• Utilize CRM tools to resolve quality complaints efficiently.
• Collaborate with teams to address customer issues and ensure swift resolutions.
• Participate in customer site visits to present solutions and gather feedback.

Skills

Customer-oriented mindset

Coordination skills

Problem-solving skills

Analytical skills

Education

Ongoing degree in engineering

Tools

Salesforce

Data Analytics tools

Tableau

Job description

Mission (About the Role):

As a Quality Intern at Schneider Electric, your mission is to be a proactive problem-solver and assist in improving our customer satisfaction. You'll play a crucial role in addressing post-sales quality complaints and issues, ensuring our customers have the best possible experience. This position offers a unique opportunity to learn, grow, and make a significant impact on our quality processes and customer relationships. By contributing to Schneider Electric's commitment to excellence, you'll gain invaluable skills and experience that will benefit your professional development.

What will you do?

• Support our dynamic Front Office Quality team in tackling customers' post-sales quality complaints and issues, ensuring their satisfaction and loyalty.
• Innovate with CRM: Apply and enhance processes to swiftly resolve quality complaints using cutting-edge Customer Relationship Management (CRM) software like Salesforce / bFO.
• Master Escalation Routes: Understand and navigate the escalation pathways for major customer issues, collaborating with various organizations to achieve the best outcomes for our customers.
• Leverage Data Analytics: Utilize powerful Data Analytics & Visualization tools such as bFO / Tableau to pinpoint top quality issues and spearhead impactful projects and initiatives.
• Collaborate Across Teams: Work closely with diverse internal and external stakeholders to contain, correct, and prevent problems affecting our valued customers.
• Drive Containment Actions: Contribute to the execution of effective containment actions for known issues, ensuring swift and thorough resolutions.
• Engage with Customers: Participate in customer site visits to address complaints and present innovative resolutions, showcasing your problem-solving skills.
• Coordinate Expert Interventions: Facilitate interventions by Technical Experts when needed, ensuring timely and effective solutions.
• Develop Logistics Skills: Enhance your logistics management skills by managing and monitoring warranty returns, including Return Materials Authorization (RMA).

What qualifications will make you successful?

• Educational Background: Am ongoing degree in engineering will set you up for success, providing a solid foundation in technical knowledge and problem-solving skills.
• Customer Focus: A customer-oriented mindset is key. If you enjoy helping others and finding solutions that make a difference, you'll thrive in this role.
• Experience Advantage: While not mandatory, experience in handling customer inquiries will give you a start and help you navigate challenges with ease.
• Skill Set: This role offers a fantastic opportunity to develop and enhance your coordination, problem-solving, and analytical skills. You'll gain hands-on experience in tackling real-world issues, enriching your professional journey and personal growth.