Collections Specialist: Negotiation & Payment Solutions

BEBIRI HOSTEL EMPIRE (M) SDN. BHD.; Muar; Presencial; MYR 22.000 - 45.000; Tempo integral

Resumo da vaga

BEBIRI HOSTEL EMPIRE (M) SDN. BHD. in Malaysia is seeking a Debt Collector to manage customer accounts and drive timely payments. You will communicate professionally to resolve delinquencies and maintain positive relationships.

You will follow up on overdue balances, negotiate payment plans, and keep accurate records and reports. The role requires strong communication, negotiation, and organizational skills, with comfort using phone and WhatsApp.

Qualificações

• Good communication and negotiation skills.
• Strong customer service orientation and professional handling of inquiries and complaints.
• Excellent attention to detail and ability to maintain accurate records.

Responsabilidades

• Follow up with customers regarding outstanding payments and overdue accounts.
• Contact customers through phone calls, WhatsApp and other communication channels.
• Negotiate suitable payment arrangements and repayment schedules with customers.
• Monitor payment progress and ensure timely collection.
• Maintain accurate records of collection activities and customer payment status.
• Prepare collection reports and update management on outstanding accounts.
• Handle customer payment enquiries and complaints professionally.

Conhecimentos

Communication

Negotiation

Customer service

Attention to detail

Organizational skills

Phone & WhatsApp

Descrição da vaga

BEBIRI HOSTEL EMPIRE (M) SDN. BHD. in Malaysia is seeking a Debt Collector to manage customer accounts and drive timely payments. You will communicate professionally to resolve delinquencies and maintain positive relationships.

You will follow up on overdue balances, negotiate payment plans, and keep accurate records and reports. The role requires strong communication, negotiation, and organizational skills, with comfort using phone and WhatsApp.