Collections Analyst

Campbells; George Town; On-site; MYR 72,000 - 96,000; Full time

Benefits offered by this job

20 days leave per calendar year

Health and pension benefits

Job summary

Campbells is seeking a detail-oriented Co llections Analyst to join the Billing Team within Finance. You will manage the firm’s accounts receivable portfolio, ensure timely collection of invoices, resolve billing discrepancies, and help reduce delinquent accounts.

Reporting to the Head of Finance, you’ll collaborate with attorneys and internal teams to optimise cash flow while maintaining positive client relationships and adherence to firm policies.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent work experience may be considered.
• 2–4 years experience in accounts receivable, billing, or collections, preferably within a law firm or professional services environment.
• Strong knowledge of legal billing and collection practices and familiarity with client billing guidelines and e-billing platforms (e.g., Legal Tracker, CounselLink, TyMetrix).
• Understanding of law firm financial operations, including trust accounting and retainer management.

Responsibilities

• Monitor and manage client accounts to ensure timely collection of invoices per firm policies.
• Record cash receipts across multiple bank accounts and generate monthly statements.
• Review aged receivable reports and take proactive steps to secure payment while maintaining relationships.
• Communicate billing questions, payment status, and disputes with clients and internal teams.

Skills

Accounts receivable

Billing

Collections

Analytical skills

Communication skills

Attention to detail

Time management

Education

Bachelor’s degree in Accounting, Finance, or related field

Tools

Aderant

ViewPoint

TyMetrix

Legal Tracker

CounselLink

Excel

Microsoft Office Suite

Job description

We are seeking to recruit a detailed-oriented and proactive Collections Analyst to join our Billing Team within the Finance department. The successful candidate will be responsible for managing the firm’s account receivable portfolio, ensuring timely collection of outstanding invoices, resolving billing discrepancies, and reducing delinquent accounts.

Reporting to the Head of Finance, this role requires strong analytical skills, excellent communication, and the ability to collaborate effectively with attorneys, internal departments and clients to optimise cash flow while maintaining positive client relationships.

Duties And Responsibilities

• Monitor and manage assigned client accounts to ensure timely collection of outstanding invoices in accordance with firm policies;
• Accurately identify, allocate and record cash receipts across several bank accounts;
• Generate and distribute monthly statements via Aderant;
• Review aged receivable reports, identify delinquent accounts, and take proactive steps to secure payment while maintaining positive client relationships;
• Communicate professionally with clients, in-house counsel, and corporate accounts payable departments regarding billing questions, payment status, and disputes;
• Collaborate with attorneys, billing specialists, and finance staff to research and resolve invoice discrepancies, fee arrangements, or client adjustments;
• Maintain detailed collection notes and correspondence in the firm’s financial management system;
• Analyze payment trends and provide recommendations for improved billing and collection efficiency;
• Prepare weekly and monthly reports on collection progress, outstanding balances, and at‑risk accounts for firm leadership;
• Support month‑end and year‑end closing activities by reconciling client accounts and verifying payment postings;
• Ensure compliance with client billing guidelines, engagement letters, and ethical standards regarding client funds and trust accounts;
• Assist with special projects, audits, and process improvements within the Billing & Collections department;
• Perform other duties and responsibilities not specifically listed in this job description as needed to support departmental and organisational objectives.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent work experience may be considered;
• Minimum of 2–4 years experience in accounts receivable, billing, or collections, preferably within a law firm or professional services environment;
• Strong knowledge of legal billing and collection practices, including familiarity with client billing guidelines, matter management systems, and e‑billing platforms (e.g., Legal Tracker, CounselLink, TyMetrix);
• Understanding of law firm financial operations, including trust accounting and retainer management.
• Proficiency in Microsoft Office Suite, particularly Excel;
• Experience using Aderant, ViewPoint, or similar legal accounting systems is required;
• Strong analytical and problem‑solving skills with a high level of accuracy and attention to detail;
• Excellent communication and interpersonal skills, with the ability to interact professionally with attorneys, partners, and clients;
• Ability to work independently and manage competing priorities in a fast‑paced environment;
• Commitment to confidentiality and adherence to firm policies and ethical standards;
• Prior experience working directly with attorneys or client relationship managers on sensitive billing matters is preferred;
• Experience managing international or multi‑currency accounts receivable portfolios is an asset.

Salary And Benefits

We offer an attractive salary commensurate with qualifications and experience, 20 days leave per calendar year and statutory health and pension benefits.

Application Deadline

Submit an updated CV/resume by Monday, 30 November 2026.

Only applications received via our website will be considered.