Collection Executive - E-commerce - 1 Year Contract

Prospect Workforce Solution; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Medical and Hospitalisation Leave

Incentive

Job summary

Prospect Workforce Solution is seeking a Collection Executive for an e-commerce unit in Kuala Lumpur on a 1-year contract. The role requires a bachelor’s degree and 1–2 years in debt collection, with English proficiency and experience with auto-dialers.

Responsibilities include inbound/outbound calls, negotiating payments, handling complaints, and maintaining records. Working hours are Mon-Fri, 9AM-6PM, in Bangsar South, with a monthly salary up to RM 3000 and a performance incentive.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in debt collection or a related field.
• Good command of English and/or the required native language, both written and spoken.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Good negotiation and communication skills.
• Able to handle pressure and work in a fast-paced environment.
• Self-driven, well-organised, detail-oriented, and proactive.
• High level of integrity and professionalism.

Responsibilities

• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and elevate issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Skills

English proficiency

Auto-dialer system

Microsoft Office

Negotiation

Communication

Pressure handling

Organization

Integrity

Education

Bachelor’s Degree in Finance, Accounting, Business Administration, or related field

Tools

Auto-dialer system

Job description

Collection Executive - E-commerce - 1 Year Contract

Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.

1–2 years of experience in debt collection or a related field.

Good command of English and/or the required native language, both written and spoken.

Experience using an auto-dialer telephone system is required.

Proficient in Microsoft Office and basic computer applications.

Good negotiation and communication skills.

Able to handle pressure and work in a fast-paced environment.

Self-driven, well-organised, detail-oriented, and proactive.

High level of integrity and professionalism.

Requirement

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.

• 1–2 years of experience in debt collection or a related field.

• Good command of English and/or the required native language, both written and spoken.

• Experience using an auto-dialer telephone system is required.

• Proficient in Microsoft Office and basic computer applications.

• Good negotiation and communication skills.

• Able to handle pressure and work in a fast-paced environment.

• Self-driven, well-organised, detail-oriented, and proactive.

• High level of integrity and professionalism.

Responsibility

Job responsibilities :

• Handle inbound and outbound collection calls for overdue accounts.

• Negotiate payment arrangements with customers via calls, email, and SMS.

• Handle customer complaints professionally and elevate issues when necessary.

• Maintain accurate collection records and prepare daily performance reports.

• Ensure all collection activities comply with company policies and regulations.

• Perform other duties assigned by the supervisor.

Job Details :

• Working days/hours : Monday - Friday / 9AM-6PM

• Working location : Bangsar South, Kuala Lumpur (accessible by LRT Kerinchi)

• Status : Contract

• Duration : up to 1 year (subject to extension based on performance and approval)

• Salary: up to RM 3000

• Performance Incentive: up to RM 1000 (depending on performance & KPI)

• Industry : E-Commerce

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• Incentive