Collection and Recovery Strategy Consultant

Stampede Solution; Kuala Lumpur; Presencial; MYR 120 000 - 160 000; Tempo integral

Resumo da oferta

Stampede Holdings in Malaysia is seeking a Collection and Recovery Strategy Consultant to bridge our platform with real-world collection operations. You will work with collectors, supervisors, and risk teams to optimize workflows, configurations, and recovery outcomes while becoming a subject matter expert on our platform.

The role requires strong hands-on collections experience within banking/financial institutions and willingness to travel for onsite client work, implementation, and

Qualificações

• Bachelor’s degree required in a related field.
• Minimum 5 years of experience in collections operations and recovery.
• Experience with client-facing workshops and requirement gathering.
• Experience in banking or financial institutions preferred.

Responsabilidades

• Undergo intensive internal training to master the debt collection platform, including workflow configurations and automation logic.
• Translate operational requirements into clear functional specifications and practical implementation guidance.
• Observe and analyze clients' end-to-end collection operations to identify inefficiencies and improvement opportunities.
• Recommend practical workflow improvements and automation enhancements to improve recovery performance.
• Conduct workshops and presentations with frontline users, supervisors, and decision-makers.
• Support implementation, optimization, and post-go-live activities while driving continuous improvement.

Conhecimentos

Collections operations

Collections strategy

Functional consulting

Client engagement

Data analytics

Formação académica

Bachelor's degree in Business Analytics, Data Analytics, Finance, Banking, Business, Information Systems, or related discipline

Descrição da oferta de emprego

Collection and Recovery Strategy Consultant

We are looking for a Collection & Recovery Strategy Consultant with strong hands-on exposure to collections and recovery operations within banking or financial institutions. The role bridges our debt collection platform with clients' real-world collection operations, helping clients turn operational pain points into improved strategies, workflows, system configurations, and measurable recovery outcomes. This role combines functional consulting, collections operations advisory, workflow optimization, client engagement, system implementation support, and product improvement. The successful candidate will become a subject matter expert in our platform, including workflow configuration, business rules, segmentation logic, automation capabilities, operational dashboards, and user adoption practices.

The successful candidate will work closely with clients, including onsite observation where required, to understand how collectors, supervisors, collection managers, risk teams, and recovery teams use the system in day-to-day operations. The candidate will identify inefficiencies, underutilized features, process gaps, and improvement opportunities, then recommend practical and data-informed strategies that improve recovery performance, productivity, and customer adoption.

Key responsibilities

Undergo intensive internal training to master our debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, operational dashboards, and recovery features.

Develop a strong understanding of how system configurations, workflow designs, user experience, and automation rules impact operational efficiency and recovery performance.

Serve as a functional subject matter expert for internal teams and customers during implementation, optimization, post-go-live support, and continuous improvement phases.

Translate operational requirements into clear functional requirements, configuration recommendations, and practical implementation guidance.

Observe and understand clients' end-to-end collection operations, including segmentation, allocation, treatment strategy, follow-up cadence, payment behaviour, delinquency bucket movement, recovery workflow, collector behaviour, and management practices.

Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, policy gaps, system adoption issues, and process gaps that affect recovery effectiveness.

Analyze collection performance trends, portfolio movement, operational behaviour, and workflow effectiveness using data-informed approaches.

Recommend practical workflow improvements, automation enhancements, segmentation strategies, treatment strategies, and operational optimization initiatives to improve collection outcomes.

Conduct workshops, discovery sessions, walkthroughs, and presentations with frontline users, supervisors, collection managers, risk stakeholders, recovery stakeholders, and senior decision-makers.

Use collection data and operational findings to support strategy recommendations, including segmentation, prioritization, contact strategy, agent productivity, recovery action planning, and exception handling.

About you

Bachelor's degree in Business Analytics, Data Analytics, Finance, Banking, Business, Information Systems, or a related discipline.

Minimum 5 years of relevant experience in collections operations, collections strategy, banking recovery, recovery operations, collection transformation, or functional consulting for collections/accounts receivable platforms.

Direct exposure to banking or financial institution collections/recovery.

Strong understanding of collection operations, delinquency management, treatment strategy, customer follow-up processes, recovery workflows, portfolio monitoring, and operational performance drivers.

Demonstrated ability to diagnose operational issues and recommend improvements, not only prepare reports or dashboards.

Ability to conduct client-facing discussions, workshops, requirement gathering, presentations, and operational walkthroughs.

Ability to learn complex enterprise software platforms quickly and understand how configuration decisions translate into business outcomes.

Excellent verbal and written communication skills, with confidence to engage both operational users and executive decision-makers.

Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages.

Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002.

We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.

Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002.

We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.