Senior Strategy Consultant: Financial Services Collections

Stampede Solution - VOLARE®; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Stampede Solution - VOLARE® is seeking a Senior Consultant to help financial institutions modernize collections and recovery operations through analytics, process transformation, and technology solutions. You will diagnose portfolio health, design treatment strategies, and run workshops with frontline users to senior decision-makers.

You will translate business needs into system logic, manage stakeholders across client sites, and feed insights back to product and engineering teams to shape

Qualifications

• 5+ years in collections/recovery, strategy, operations, transformation, or functional consulting for collections platforms, within banking or financial institutions.
• Solid grasp of delinquency management, treatment strategy, recovery workflows, and portfolio monitoring, not just familiar with the terms, but able to work with them.
• Track record of diagnosing operational issues and recommending fixes, not just producing reports or dashboards.
• Confident running client-facing workshops, requirement-gathering sessions, and presentations, comfortable with both frontline users and senior decision-makers.
• Quick to pick up complex enterprise software and connect configuration choices to business outcomes.
• Strong written and verbal communicator.

Responsibilities

• Understand borrowing and lending, and how collectors, supervisors, and recovery teams operate, identifying inefficiencies, bottlenecks, and missed opportunities.
• Diagnose why performance is off, not just report that it is, and recommend concrete treatment strategies, segmentation logic, and workflow changes.
• Run workshops and discovery sessions with client teams, from frontline users up to senior decision-makers, presenting recommendations with clear rationale and impact.
• Become the go-to expert on our platform's configuration, automation, and dashboards, translating business needs into system logic.
• Manage the relationship end-to-end: stakeholders, timelines, follow-through, and reporting.
• Feed client insights back into our product and engineering teams to shape what we build next.

Skills

Collections expertise

Strategy development

Stakeholder management

Workshop facilitation

Data storytelling

Education

Degree in Economics/Finance/Business Analytics

Tools

Power BI

Excel

SQL

SAS

Job description

Stampede Solution - VOLARE® is seeking a Senior Consultant to help financial institutions modernize collections and recovery operations through analytics, process transformation, and technology solutions. You will diagnose portfolio health, design treatment strategies, and run workshops with frontline users to senior decision-makers.

You will translate business needs into system logic, manage stakeholders across client sites, and feed insights back to product and engineering teams to shape