Mandarin Collection Advisor - Customer-Centric Negotiator

Radius; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Medical card

Commission plan

Training and coaching

Service Awards at 5, 10 and 20 years

Life assurance

Job summary

Radius in Kuala Lumpur is seeking a Collections Advisor to manage customer accounts and facilitate the recovery of outstanding debts. The ideal candidate has experience in collections or customer service and is skilled in communication and problem-solving.

This role offers a competitive rewards package, excellent training, and opportunities for career progression. You'll be part of a dynamic team focused on improving both customer satisfaction and collections performance.

Qualifications

• Minimum of 1 year of experience in collections or customer service.
• Ability to handle challenging conversations with empathy.
• Basic knowledge of collections processes and regulatory requirements.

Responsibilities

• Manage a portfolio of customer accounts for collections.
• Negotiate payment arrangements with customers.
• Maintain records of all communications regarding accounts.

Skills

Communication skills

Problem-solving

Organizational skills

Interpersonal skills

Tools

Collections software

Job description

Radius in Kuala Lumpur is seeking a Collections Advisor to manage customer accounts and facilitate the recovery of outstanding debts. The ideal candidate has experience in collections or customer service and is skilled in communication and problem-solving.

This role offers a competitive rewards package, excellent training, and opportunities for career progression. You'll be part of a dynamic team focused on improving both customer satisfaction and collections performance.