CNC Field Service Engineer – Smart Factory Diagnostics

Randstad Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Randstad Malaysia represents a leading global industrial manufacturer that designs and produces high-precision CNC tool machines. The role centers on ensuring peak performance of CNC systems on client floors within Southeast Asia, including predictive maintenance and smart factory diagnostics.

You will lead precision installation, alignments, and full commissioning, while diagnosing complex issues and providing on-site training to customers.

Qualifications

• Diploma or higher in Mechanical Engineering, Mechatronics, Electrical Engineering, or a relevant technical field.

Responsibilities

• Execute the precision installation, mechanical/electrical alignment, and full commissioning of advanced CNC machines at client sites.
• Diagnose, troubleshoot, and repair complex mechanical, electrical, and control system issues to minimize customer downtime.
• Deliver comprehensive technical support and routine maintenance services, leveraging diagnostic data to preemptively address potential machine faults.
• Provide on-site operational training and basic machine guidance to clients, enabling optimal use of equipment and automation features.
• Coordinate outbound shipment preparations with warehouse/logistics, manage delivery orders, acceptance forms, and final inspection reports.
• Submit detailed service reports and feedback to the Regional Service Manager.
• Collaborate with sales, logistics, and engineering to ensure smooth after-sales operations.

Skills

CNC installation

CNC commissioning

Diagnostics

Troubleshooting

Education

Associate Degree/Diploma

Tools

FANUC

Mitsubishi

Job description

Randstad Malaysia represents a leading global industrial manufacturer that designs and produces high-precision CNC tool machines. The role centers on ensuring peak performance of CNC systems on client floors within Southeast Asia, including predictive maintenance and smart factory diagnostics.

You will lead precision installation, alignments, and full commissioning, while diagnosing complex issues and providing on-site training to customers.