CNC Service Engineer

Haitian Group; Kuala Selangor; On-site; MYR 60,000 - 90,000; Part time

Job summary

Haitian Group is seeking a field service technician to install, align, and commission CNC machines at customer sites in Malaysia. You will diagnose mechanical, electrical, and control issues, provide post-warranty maintenance, and support shipments and documentation for after-sales operations.

You will collaborate with sales, logistics and engineering, deliver on-site training, and communicate clear service feedback to the service manager. Willingness to travel is required.

Qualifications

• Diploma or higher in Mechanical/Electrical/Mechatronics or related field.
• 2+ years of CNC installation or service experience.
• Familiar with CNC control systems.
• Willing to travel for business trips.
• Strong troubleshooting and customer service skills.

Responsibilities

• Perform installation, alignment, and commissioning of CNC machines.
• Diagnose and repair mechanical, electrical, or control issues in CNC machines.
• Provide technical support and maintenance services during and after the warranty period.
• Assist the warehouse team with outbound shipment preparations of CNC machines and accessories.
• Organize and manage shipping documents including delivery orders, acceptance forms, and inspection reports.
• Collaborate with internal departments (sales, logistics, and engineering) to ensure smooth after-sales operations.
• Prepare and submit service reports and feedback to the service manager.
• Provide on-site training and basic machine operation guidance to customers when needed.

Skills

CNC installation

CNC maintenance

Troubleshooting

Customer service

On-site training

Education

Diploma in Mechanical Engineering

Diploma in Mechatronics

Diploma in Electrical Engineering

Tools

CNC control systems

Job description

Work location: ECO BUSINESS PARK V, 42300 BANDAR PUNCAK ALAM, SELANGOR DARUL EHSAN.

Responsibilities

• Perform installation, alignment, and commissioning of CNC machines.
• Diagnose and repair mechanical, electrical, or control issues in CNC machines.
• Provide technical support and maintenance services during and after the warranty period.
• Assist the warehouse team with outbound shipment preparations of CNC machines and accessories.
• Organize and manage shipping documents including delivery orders, acceptance forms, and inspection reports.
• Collaborate with internal departments (sales, logistics, and engineering) to ensure smooth after-sales operations.
• Prepare and submit service reports and feedback to the service manager.
• Provide on-site training and basic machine operation guidance to customers when needed.

Qualifications

• Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields.
• 2+ years of experience in CNC machine installation or service.
• Familiarity with CNC control systems.
• Willing to take business trips.
• Strong troubleshooting, communication, and customer service skills.