Cluster Reservations Specialist (Luxury Hotels)

Four Seasons; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Staff accommodations

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a Reservations Agent (Cluster Role) with multi-property responsibility including Langkawi. You will sell the hotel, provide information to prospective guests, and coordinate details of each reservation to ensure guest satisfaction.

The role requires excellent phone skills, multitasking ability, and a passion for service and hospitality. Fluency in English and Bahasa Malaysia is preferred; flexible hours and local work status apply.

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent phone and communication skills.
• Ability to multitask in a busy environment.
• Proficiency in English; Bahasa Malaysia is a plus.

Responsibilities

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests.
• Inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs.

Skills

Guest service

Phone skills

Multitasking

English proficiency

Bahasa Malaysia

Microsoft Office

Tools

Microsoft Office

Job description

Four Seasons Hotel Kuala Lumpur is seeking a Reservations Agent (Cluster Role) with multi-property responsibility including Langkawi. You will sell the hotel, provide information to prospective guests, and coordinate details of each reservation to ensure guest satisfaction.

The role requires excellent phone skills, multitasking ability, and a passion for service and hospitality. Fluency in English and Bahasa Malaysia is preferred; flexible hours and local work status apply.